Covid-19 Policies
At Ocean Opus Music Academy the health of our Teachers and Students are important to us. We have created the following policies and protocols to ensure the well-being of everyone in our academy and our community. Should you have any questions or concerns, please contact Marissa Kitson at office@oceanopus.com
In-studio and Zoom lessons are both available with an added option of Outdoor Classes on days of fine weather. Social distance will be maintained as much as possible and although masks are no longer mandatory in British Columbia, we prefer that they are used when social distance cannot be maintained. Teachers and students will come to an agreement on their indoor and outdoor mask policies before their first lesson.
?Students and Teachers must sanitize their hands before entering any designated teaching areas.
?Teachers and Students will maintain a distance of 6 feet from one another as much as possible.
?Teachers and Students will wear face masks for the duration of each lesson unless they mutually agree to work together without a mask.
?In the event that a teacher or student is feeling under the weather, the lesson will be held online instead of in person. This applies to all symptoms of illness, covid or otherwise.
?Students will be sent home immediately if they exhibit any symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, and painful swallowing as well as any other cold or flu symptoms.
?Ocean Opus will provide hand sanitizer and washroom access at all times, and provide a disposable facemask in the event a student has forgotten theirs.
Attendance and Missed Lessons
Individual Lessons - Your lesson time, which will be mutually agreed upon during the registration process, will be yours unless another agreement is made. This lesson time is yours only, and you will be responsible for the attendance of this time slot.
*In the case of Teacher Absence, a substitute instructor will be provided, or the lesson will be rescheduled.
**If you are not able to attend your lesson, the following options are available:
Online Lesson - If you are unable to attend your lesson in person, you may take your lesson online from your home. This lesson takes place during your scheduled lesson time.
*Please review the following online lesson instructions if you are unable to make it to your lesson.
Make-up lesson - You may try to reschedule your lesson with 24-hours notice. There is no guarantee that you will be able to receive a make-up lesson, as it is dependent on your teacher's schedule and studio availability. Make-up lessons are valid for 30 days.
* Students are to cancel and reschedule their lessons through the Student Portal.
**Please note that cash credits are not issued for missed lessons.
Group Lessons - In the case of Teacher Absence, a substitute instructor will be provided.
Inclement Weather - In the event Academy Closure due to inclement weather, students may attend their lesson online from their homes during their regularly scheduled lesson time.
Information on Academy closures will be posted in your Student Portal and on our Website and Social Media and emailed to you along with a Zoom Meeting ID and password.
Holiday Hours - Ocean Opus is closed for Winter Vacation, Spring Break and all Statutory Holiday days.
*Students are not billed for these dates.
Withdrawals & Class Cancelations
Individual Lessons:
One month (30 calendar days) written notification of withdrawal is required. Tuition fees for the remainder of the semester will be refunded.
Group Classes, Camps & Workshops:
An 80% refund will be given if registration is cancelled two weeks before the start of the session. No refund will be given if cancelled less than two weeks before the start of the class unless a student registers off of a waiting list for that class.
All summer programs require a minimum number of participants, and the class will be cancelled if the minimum registration is not met. In this instance, participants will be notified one week in advance and will receive a full refund.
Payment Policies
Individual Lessons:
Fees are calculated for the school year (September - June) and will fluctuate depending on the length and number of lessons. You are not billed for lessons missed during Winter Vacation and Spring Break or any stat holiday; these lessons are not included in the number of lessons in the semester.
The following payment options are available:
Option 1 - Students may choose to pay by semester with Cash, Cheque, e-Transfer, Visa, and Mastercard. Fees are due September 1st, 2020, for Fall Semester, and February 1st, 2022, for Spring Semester. * A 5% discount will be applied to any account that chooses to pay by semester.
Option 2 - Tuition can be divided into monthly installments and set up to withdraw automatically on the first of each month. * A 5% discount will be applied to any account that chooses to pay through pre-authorized credit card on the first of each month.
?Option 3 - Tuition can be divided into monthly installments and are due no later than the 7th of every month. * In the event of late payment, a $1 late fee will be applied to your account for each day that your payment is late.
Single Semester Ensembles and Group Lessons - Fees are due when you register for the course. Fees are calculated by the number and length of classes per semester. A fee for lesson materials may also be included in the price.
NSF Cheques - In the event of a declined preauthorized payment or Cheque, a $25 late fee will be charged to your account. Your lessons will be put on hold until your account is up to date.
