Covid-19 Policies
With the current Covid-19 protocols in place for physical distancing, we have the following lesson options:
In-studio and Zoom lessons are both available with an added option of Outdoor Classes on days of fine weather. A mask will be required and physical distance will be maintained as much as possible.
Ocean Opus will ensure that all employees are informed of the best practices to encourage proper hygiene etiquette. Additionally, the necessary products and equipment will be readily available for use in order to follow these best practices.
Students and Teachers must sanitize their hands before entering any designated teaching areas.
Students and Teachers will avoid common greetings, such as handshakes.
Teachers and Students will maintain a distance of 6 feet from one another as much as possible.
Teachers and Students will wear a face mask in their lessons.
Students will only access Ocean Opus for the sliding door in the backyard unless they require the use of the Washroom.
Students can only gain access to the washroom from the House's front door and only are permitted to do so to gain access to the Washroom.
Ocean Opus will pre-screen all Teachers before they start their shift. This pre-screening will be to visually check if the employee/customer displays any symptoms. The provincial health officer of BC and the BC CDC has issued that anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, must self-isolate at home for a minimum of 10 days. This order will be reflected in Ocean Opus' policies.
Students will be sent home immediately if they exhibit any symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing.
To learn more, please review Ocean Opus' Covid-19 Safety Plan. https://www.oceanopus.com/covid-19safetyplan
Attendance and Missed Lessons
Individual Lessons - Your lesson time, which will be mutually agreed upon during the registration process, will be yours unless another agreement is made. This lesson time is yours only, and you will be responsible for the attendance of this time slot.
*In the case of Teacher Absence, a substitute instructor will be provided, or the lesson will be rescheduled.
**If you are not able to attend your lesson, the following options are available:
Online Lesson - If you are unable to attend your lesson in person, you may take your lesson online from your home. This lesson takes place during your scheduled lesson time.
*Please review the following online lesson instructions if you are unable to make it to your lesson.
Make-up lesson - You may try to reschedule your lesson with 24-hours notice. There is no guarantee that you will be able to receive a make-up lesson, as it is dependent on your teacher's schedule and studio availability. Make-up lessons are valid for 30 days.
* Students are to cancel and reschedule their lessons through the Student Portal.
**Please note that cash credits are not issued for missed lessons.
Group Lessons - In the case of Teacher Absence, a substitute instructor will be provided.
Inclement Weather - In the event Academy Closure due to inclement weather, students may attend their lesson online from their homes during their regularly scheduled lesson time.
Information on Academy closures will be posted in your Student Portal and on our Website and Social Media and emailed to you along with a Zoom Meeting ID and password.
Holiday Hours - Ocean Opus is closed for Winter Vacation, Spring Break and all Statutory Holiday days.
*Students are not billed for these dates.
Withdrawals & Class Cancelations
Individual Lessons:
One month (30 calendar days) written notification of withdrawal is required. Tuition fees for the remainder of the semester will be refunded.
Group Classes, Camps & Workshops:
An 80% refund will be given if registration is cancelled two weeks before the start of the session. No refund will be given if cancelled less than two weeks before the start of the class unless a student registers off of a waiting list for that class.
All summer programs require a minimum number of participants, and the class will be cancelled if the minimum registration is not met. In this instance, participants will be notified one week in advance and will receive a full refund.
Payment Policies
Individual Lessons:
Fees are calculated for the school year (September - June) and will fluctuate depending on the length and number of lessons. You are not billed for lessons missed during Winter Vacation and Spring Break or any stat holiday; these lessons are not included in the number of lessons in the semester.
The following payment options are available:
Option 1 - Students may choose to pay by semester with Cash, Cheque, e-Transfer, Visa or Mastercard. Fees are due September 8th, 2020 for Fall Semester and February 1st, 2021, for Spring Semester.
Option 2 - Tuition can be divided into equal monthly instalments and are due no later than the 7th of every month.
Group Lessons, Camps & Workshops:
Fees are due when you register for the course. Fees are calculated by the number and length of classes per semester. Fees for lesson materials will also be included in the price.
NSF Cheques - In the event of a declined preauthorized payment or Cheque, a $25 late fee will be charged to your account. Your lessons will be put on hold until your account is up-to-date.
