Kelowna Springboard Diving Club Policies
We are happy to welcome you to the Kelowna Springboard Diving Club family. Please take a moment to review our policies. If you have any questions, please feel free to contact us by phone or by email.
We offer the following refund policies. Only one policy will apply to the class your student is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.
Studio Refund Policy
Deposits are not refundable, but tuition and materials fees are refundable if we are notified in writing or by email 2 weeks prior to the start of the class.
KSDC Refund Policy
After the second class, you are committing for the entire term.
Refunds will only be given up to 72 hours prior to the beginning of the third class in a session. A $35 service charge will be applied and the first two classes will be charged. Program withdrawals/absences are permitted for medical reasons with a note from the doctor and will be applied from the time the note is presented to, and approved by, the Registrar.
We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their students to any third parties. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented.
Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or students except when specifically and knowingly provided by them. If we collect any personally identifiable information about students, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.
Use of Information
Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.
We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related to Kelowna Springboard Diving Club, including free developmental activities and special offers.
On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.
Registering for class online is a completely safe experience!
We use SSL (Secure Sockets Layer)-the highest standard in online encryption technology-to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kelowna Springboard Diving Club have the ability to access your information.
Keeping customer information private and secure is a top priority.
Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:
Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.