Vaccination Policy
All clients of Penguin City Swim understand and agree to abide to the following policies as set forth by the NYC Department of Health.
The policies are:
- Every client entering the facility must have in their possession, evidence of vaccination at all times either in digital or physical format.
-All swimmers 12 years of age and above must be vaccinated in order to swim in our program. By agreeing to this policy, you represent that the swimmer has been vaccinated.
-Swimmers that are 11 years of age and under may swim but must wear a mask at all times when they are not in the pool.
- All adults attending or supervising (whether a nanny or parent) a class or program must wear a mask when in a class setting whether they are vaccinated or not.
-Individuals that are vaccinated and have signed the Vaccination Policy are not required to wear a mask in the building.
- We must be notified of anyone entering the facility who is not in possession of valid vaccination record before entering the building. Such individuals must wear a mask at all times.
By agreeing to this Vaccination Policy, you attest that: you understand the vaccination policies and that you have taken and will continue to take all necessary measures to abide by these policies at all times.
Under no circumstances may any of our clients enter The Moise Safra Center without agreeing to the Vaccination Policy.
Tuition Policy
Tuition Policy:
• Swimmers must decide on class for each session.. No refunds are given on classes missed due to inclement weather or emergency closings of the school.
• Tuition rates will be prorated when students register for classes for a term that is already underway.
• No student will be admitted to class if their account is not current.
Makeup Lessons
Attendance and Commitment to Swim Policy
We truly expect our swimmers to attend every lesson in which the student is registered. Swimming is a discipline where we teach technique by that requires a student to be committed. Swimmers who do not attend lessons on a regular basis will quickly fall behind, and not build the necessary skills and strength needed to succeed and move to a higher level.
Students are expected to notify us in the event they will be absent from class.
The ONLY acceptable excused absences are illness, injury, observance of a religious holiday, or family emergency.
Swimmer Lesson Make-up Policy:
• Swimmers with an excused absence may make up a missed lesson by attending another lesson of the SAME LEVEL or a LOWER LEVEL, if space is available.
• Swimmers and or parents must call and pre-arrange a make up class.
• Swimmers must make up missed classes within the session.
• Missed lessons will be lost lessons.
• Tuition will not be refunded for unattended lessons or lessons that are not made up.
We cannot guarantee a specific time, instructor or class type for make-up classes though we will do our best!
If you need to miss a class, please let us know as soon as possible. Make-ups are not guaranteed.
Rules and Regulations
- Please remember we are guests at these facilities, not members. With the exception of members, no one may enter The Moise Safra Center without being scheduled for a lesson. All visitors must be on the security list with the security staff to be permitted to enter the facility. Unless you are a member of The Moise Safra Center, Penguin City Swim clients are not permitted on any other floors above the lobby and may not use any of the equipment in the gym or sit in the lobby. Clients of Penguin City Swim may arrive 15 minutes prior to a lesson and must leave no later than 15-20 minutes after the lesson. Any other appointments unrelated to a class must be arranged in advance with management or office team so that a visitor's name can be registered with the security desk.
- Strollers must be kept upstairs and may not be brought down to the pool area waiting area.
- Everyone must change in the locker room or in the changing tent - Never change on the pool deck.
- No outside shoes are allowed on the pool deck
- Strollers are not allowed on the pool deck.
- Children are not allowed to play or sit on the gym equipment.
- Never use the sauna at the gyms - The sauna is for gym members or residents only.
- No running on the pool deck - ever!
- Do not eat or drink in the facilities - Water bottles are okay.
- Do not leave your child unattended if he or she is under the age of five.
- Children over six years old are never allowed in the opposite sex locker room. This is a rule set by the gym and there are no exceptions.
- We have a changing tent available for your convenience.
Class Start Time
- We suggest arriving ten minutes prior to the start of your lesson. Please note that lessons cannot run later than the allotted time.
- Depending on the pool, you may be required to take a shower before you swim.
What to Bring to Class
What to Bring to Class
- Swimmers are required to bring a swimsuit and towel.
- a swim cap is required
- Goggles are strongly encouraged.
- Swim diapers are required for toddlers who are not potty trained.
- Please bring flip flops if you don't want to walk barefoot since no outside shoes are allowed on the pool deck.
Liability
The enrolled swimmer and/or parent/guardian of the enrolled swimmer agree and understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to paralyzing injuries and death.
The swimmer hereby agrees to participate in swim lessons, swim classes, parties, open swims, lap swimming etc. and hereby agrees to indemnify and hold harmless Penguin City Swim Inc. it's coaches, instructors, directors and employees against any liability resulting from any injury that may occur to the swimmer while participating in swim lessons. The swimmer also agrees to indemnify Penguin City Swim Inc. for any damages incurred arising from any claims, demand, action or cause of action by the swimmer.
The swimmer authorizes any representative of Penguin City Swim Inc. to have the swimmer treated in any medical emergency during their participation in swim lessons. Further, the swimmer and/or parent/guardian agrees to pay all costs associated with medical care and transportation for the swimmer.
I have informed Penguin City Swim of any medical/health problems or concerns of which the staff should be aware.
Substitute Teachers
There may be times when we need to use a substitute instructor. It is not our policy to allow make up classes under these circumstances, All of our instructors are extraordinarily qualified and we always stand prepared to fulfill your expectation of you or your child having a swimming lesson during their time slot.
We schedule our instructors to teach on a consistent basis. That is in the best interest of the instructor, the swimmer and the family. Absences are unplanned and our instructors have a strong record of attendance.
Non-Discrimination Statement:
Non-Discrimination Statement:
It is the policy of Penguin City Swim (PCS) to provide equal opportunity for all students and employees. PCS does not discriminate based on race, color, religion, gender, sexual orientation, marital status, national origin, age, disability, or status as a Vietnam-era or special disabled veteran, in accordance with applicable Federal laws.
ID Pictures
It is Penguin City Swim's policy to have photo ID pictures of all students and caregivers/parents. Please feel free to upload your own picture on to your Jackrabbit profile or we will do it at poolside.
