ARRIVAL AND PICK UP
Please have your child ready to start their class on time. If you are going to be late, please try and call ahead to let customer service know. If you will be 15 minutes or later for a class, we ask that you do not attend that day, as it is very disruptive for the other children in the class and the instructor. As well, your child will miss the warm-up and stretch, which is a very important part of the class. If you do arrive late, please ask a staff member for assistance in getting your child to their class. For safety and security reasons, only participating children and parents are allowed in the gym area.
Participants are asked to wait outside of the gym for their classes to start.
For safety and sanitary reasons- FOOD, BEVERAGES, CHEWING GUM, OUTSIDE FOOTWEAR, and CELL PHONES
WHAT TO WEAR
T-shirts, tank tops, shorts, or stretchy pants/sweatpants are permitted. Please no baggy or long sleeve shirts, and no jewelry. Safety is our number one priority. We do not want the children worried about their shirts going over their heads when they are in a handstand or upside down. We also do not want the children tripping over their pants if they are too long. Long hair should be pulled up and out of their faces. Children will be rolling, so make sure they do not have anything in their hair that might hurt their heads.
At LeapFrog Gymnastics, we use three steps to discipline:
2. SAFETY WARNING
If they continue to be unsafe, they will be excluded from the activity for a short time to calm their body, and asked to explain how to be safe moving forward in the class or event.
3. SECOND SAFETY WARNING
The child's behavior will be communicated to the parents upon their arrival to pick up their child.
4. PARENT CONFERENCE
A conversation or conference with the parents, participant, and director will take place. We will do our best to handle all situations within the gym. If parents are called during the day, it would be because of a situation that we feel puts others at risk. We reserve the right to send a child home when we feel they are not acting in a safe or healthy manner, and are not willing or able to change their behavior. No credit will be given when this occurs. Furthermore, we reserve the right to suspend a child from the gym at any time we feel is necessary for safety reasons, or if we feel that the structure and environment of our program cannot reasonably meet a child's needs.
Our gymnastics classes run year round in one annual session and are divided into three terms. Our annual session runs from September to August. Within the annual session are the following terms:
Fall term: September to December
Winter term: January to April
Summer term: May to August
You can pay for a full term in advance; however, no refunds or credits are given if you elect to drop before the end of the term. Alternatively, we offer a convenient Monthly Auto-Pay System, where we apply your charges to your bank account or credit card by the 20th of every month. You must have a valid credit card or bank account on file in order to be enrolled for monthly payments- even if you elect to pay with cash, cheque or debit.
Students may join at any time as long as there is a vacancy in your desired class. Classes must meet our minimum class size at all times in order to run. If you are unsure if your class has met the minimum enrollments needed to run, please contact us at 604-528-9988. You can choose to drop your enrollment at any time throughout the term or session. To do so, please contact customer service before the 20th of the month. We do not recommend ending your enrollment before the end of the session or term.
Tuition is due by the 20th of each month and is based on a flat monthly rate. We require a valid credit card or bank draft to be saved in your online portal account to complete your registration. You can choose to use this electronic payment for automatic monthly payments. Alternatively, you can leave postdated cheques, pay by cash or debit on or before the 20th of each month. If cash, debit, or cheque payment is not received by the due date, LeapFrog Gymnastics will initiate electronic payments for any balances due on your account, plus an administrative late fee of up to $25.00. If a cheque or payment is returned as "Insufficient Funds", a $45 charge will be added to your account.
A $28 membership fee per child is due upon registration, and then added to your tuition annually on the anniversary month of your child joining our monthly gymnastics program. For families with three children or more enrolled, a family fee of $65 is applied.
Once enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until you submit a class drop request and/or complete the annual session (on the last day of August). All fees are subject to GST. Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures.
How to drop a class: If your child is enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until the end of the annual session. If you would like to drop your enrollment before the end of the session, please contact customer service on or before the 20th day of the month. Instructors cannot drop students from classes. No refunds or credits will be given if you drop a class after payment has been processed. We do not recommend ending your enrollment before the end of the term or session. Children that do not complete the full term are not eligible to participate in the term end show and will not receive a progress report.
If you are registering more than one child, we offer a 5% monthly discount. This discount applies to the additional children you are registering, starting with the lowest monthly fee.
Register your child into two classes per week and receive a 20% discount off of your second class fees. This discount will not be combined with the 5% sibling discount above.
We do not offer any refunds or credits once payment has been made.
We do not allow make-up classes. Children that miss several classes due to severe and/or prolonged sickness or injuries may be eligible for a credit to their online portal account, provided that they have a doctor's note. This credit may be used for future classes or events.
We are closed on all BC statutory holidays. Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures. In the event we are required to close due to unforeseen circumstances or inclement weather warnings, we will make every attempt to provide members with as much notice as possible via email. Please also refer to our website and Facebook page for updates.
In order to book birthday parties or other event rental time slots, please visit our website as you will need to create an account (for new customers) and accept our most recent terms and conditions. If you'd like to inquire about additional time slots not listed, or want more information, you may contact customer service at 604-528-9988 and/or read our FAQ in the birthday page on our website. All bookings are tentative, pending confirmation from customer service. Full payment will be taken at the time of booking. We do not offer any refunds or credits once payment has been made; however, in the event of an extenuating circumstance, please contact customer service and we will try to reschedule your event based on our discretion and availability.
All birthday parties & events must not extend beyond the hours set out in the booking. The Lessee and its guests and invitees must vacate the Rental Area by no later than the time set out in booking. If the Rental Area is not vacated by the time set out in booking, an overtime fee of $100.00/hour will be applied. Immediately following the party or event and not later than the end of Rental Hours set out in the booking, the Lessee, at its own cost and expense, shall remove all signs, decorations, and shall leave the Rental Area in a clean and tidy condition, free from all rubbish, debris, waste, unused materials, or combustible materials. The Lessee must gather all personal belongings and any items that were brought from outside the facility before leaving the Rental Area.
As legal guardian and/or one of the above named persons and/or participants, I recognize that potentially severe injuries, including permanent paralysis or death can occur in sports or activities involving height or motion, including but not limited to inflatables, gymnastics, birthday parties, tumbling, clinics, adventure days & nights, private lessons, bring a friend, play time, field trips, preschool, group activities, trampoline, dance, circuit training, running, free weights, conditioning, obstacle courses, personal training and group fitness, outdoor activities like walking to and playing at the park. Being fully aware of these dangers, I voluntarily consent to the aforementioned persons participating in any and all programs at LeapFrog Gymnastics and I ACCEPT ALL RISKS associated with that participation. In consideration for allowing my child and/or myself to use this facility, I, on my own behalf and the behalf of my child and our respective heirs, administrators, executors, and successors, hereby COVENANT NOT TO SUE and FOREVER RELEASE LeapFrog Gymnastics, its officers, directors, shareholders, employees or other representatives, whether paid or volunteer, from all liability for any and all damages or injuries suffered by myself or my child while under the instruction, supervision or control of LeapFrog Gymnastics. I also understand that it is the responsibility of the legal guardian and/or the above named persons to warn the participant and/or be aware of the dangers of injury. The guardian is aware and should warn the participant according to what the guardian feels is appropriate. LeapFrog Gymnastics will only warn the participant through safety messages and our teaching style and progressions. I also understand and give permission for photographs and videos of named persons and/or participants and/or myself be used in print or broadcast media as deemed appropriate for the promotion of LeapFrog Gymnastics.
I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card, banking and personal information information I supply is true and complete, (ii) charges incurred by me will be honoured by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.
I hereby authorize (if online payment is made or auto pay information is provided) this facility to charge my credit card account. I understand and have read LeapFrog Gymnastics Policies. I understand the named persons and/or participants that I have registered using LeapFrog Gymnastics Online database is enrolled in a program that has instillment monthly tuition I am continuously enrolled in the program and I will incur instalment monthly tuition charges on my account until I submit an official class drop request. If you are dropping a class (with reoccurring monthly tuition) it must be done on or before the 20th day of the month. No refunds or credits will be given if you drop a class after payment has been processed. I am responsible to make timely payments of my balances due on my LeapFrog Gymnastics account. If for whatever reason, payments cannot be processed and my account balance remains overdue, I understand that my enrollment in classes will be canceled. I will be responsible for all costs incurred for collection of any delinquent payments, including but not limited to collection/ attorney fees/ court costs. I understand that monthly payment amounts may vary as classes are added or dropped and as other charges/payments are applied to my account. New and updated billing, address and telephone information is the responsibility of the member, and not the responsibility of LeapFrog Gymnastics to notify the member of expired/declined credit cards and NSF returns. All overdue accounts, including canceled accounts, will be charged $25.00 late fee each month until the account is paid in full or arrangements are made for payment. Overdue accounts will be sent to collections after the first on the month.
Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.