ACCOUNT CHARGES
When you enroll in a class/program, the tuition fee will be posted to your account. At any point in 48 hours after that enrollment, the tuition fee will be charged to your card on file. Declined charges will result in a $20 processing fee. Please ensure that your billing information on file is accurate. To post the payment immediately, click "Make a Payment" in your account and the charge will post to your card.
CLASS PLACEMENT
It is the responsibility of the person signing up for the class to sign up for the appropriate level. If you are currently in a class, you can only sign up for that same level until the instructor passes you on to the next level. At that point a change can be made upon request and availability. No refunds are given for children who are uncomfortable or too short to stand up or placed in the wrong level. Accommodations will be made as best as possible. Levels 1-6 are grouped on ability level, not age. No refunds or transfers are given for those who sign up for an inappropriate level. Please see the class descriptions and call if you are unsure as to what level you should sign up for. Evaluations are available upon request.
MAKEUP POLICY
Because of our strict student to teacher ratio, missed classes will not result in make-up classes, prorated tuition or refunds. No refunds or transfers for classes missed.
DROP PROCEDURE:
NOTIFICATION MUST BE GIVEN 7 DAYS IN ADVANCE OF THE START DATE TO DROP A STUDENT FROM CLASS. Only a written notice via email or regular postal mail will be accepted with 7 days notice prior to the start of the class. Then a class credit will be issued minus a $5 cancellation fee.
Please note: You are responsible for payment for your student's classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS.
CONSOLIDATED CLASSES
Due to low enrollments, we may need to consolidate classes. Anytime we cancel a class you will be given the option to transfer to a different class or to receive a full refund. Hour long classes must have 5 participants or it will be consolidated to a 30 minute class. Half hour classes must have 3 participants or it is subject to being cancelled.
ILLNESS
Children must be diarrhea, fever and vomit free 24 hours before attending a class. An instructor must be notified immediately of any fecal incident in the pool. If you even notice diarrhea in the swim diaper after class, the instructor needs to be notified so the water can be treated.
INCLEMENT WEATHER
In the event of inclement weather, class will only be cancelled if you are contacted by the instructor. Because showers come and go so frequently, class will generally only be cancelled in the event of eminent thunder and lightning. Classes can, and will, still be conducted in the rain. The rule of thumb is if you are questioning the weather and you haven't heard from the instructor that means class has not been cancelled. The instructor will get in touch with you if class is cancelled. Should a class have to be cancelled, there will be a make-up class scheduled based on convenience of the instructor and the availability of the pool. If a subsequent class has to be cancelled in the same week, a make up will be scheduled at the instructor's discretion. If you are not able to come to the make-up class you will simply miss that instruction time.
In the event we end up "swimming in the rain" or there is a chill in the air, it is recommended that you bring extra towels and hot chocolate as they may want to get out and warm up from time to time. Loose fitting sweats and a hat will help keep your swimmer warm on the way home. Please realize, you will not be able to call and see if class is cancelled because chances are the instructors are all in the water and unable to answer the phone, therefore it is imperative that if we have not contacted you, you are to come for class.
CLASS EXPECTATIONS
Swimmers of ALL ages will learn to submerge on the first day. Parents are encouraged to communicate with instructors about any special accommodations that may be needed. It is very helpful when parents indicate to instructors if they prefer firm or sweet and if they prefer an instructor to be more progressive or more conservative. Communication is key!
WHAT TO WEAR
Appropriate swim suits or something appropriate and decent for swimming pools. Children under the age of 3 MUST wear an appropriate swim diaper. Older girls are cautioned about the hazards of exposure when wearing 2 piece swim suits. NO chewing gum. Hair should be pulled neatly and securely away from the face so that is stays up for the entire workout. Jewelry should not be worn during classes. PLEASE LEAVE JEWELRY ARTICLES AT HOME. This facility's staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's personal items are marked with their name.
ARRIVAL AND PICKUP
Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the pool area and you should escort them from the pool area to your car. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car. Participants are prohibited from using the hot tub or towels at facilities that provide those for their guests.
POOL LOCATIONS
Customers are responsible for visiting our pool locations link to know all details about a particular location prior to registering. Please note that all locations are subject to having multiple classes running simultaneously. See your enrollment confirmation for location address.
PARTIES
By booking a party, you agree to all the terms as indicated on the party contract.
WAIVER
As legal the guardian of my designated student(s) (student(s)), I hereby consent to all student(s) participating in the this facility's program(s). I recognize that potentially severe injuries can occur in any activity involving water, including swimming and physical activity in general. I understand that it is the express intent of all staff and personnel to provide for the safety and protection of my student(s) and, in consideration for allowing my student(s) to use these facilities, I hereby COVENANT NOT TO SUE and FOREVER RELEASE this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), from all liability and for any and all damages and injuries suffered by my student(s) during instruction, supervision, and/or control during any and all classes or extra activities.
BILLING AUTHORIZATION
I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card or bank account draft (ACH Draft) information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.
I hereby authorize this facility to charge my ACH draft, or credit card account. I understand that 7 days notice is required to cancel a class for a full refund less a $5 cancellation fee as noted above and I am responsible for payment whether or not my student attends classes.
Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.
