PAYMENTS:
• Upon successful enrollment (you will receive an email confirmation to verify successful enrollment), you can either process your payment through the portal, or it will automatically be processed via a batch processing of all enrollments within 24 hours.
• Enroll now, pay later- Swim lesson enrollments for future months will not be processed until the 15th of the preceding month.
• Any declined charges may result in a $5 processing fee for credit/ debit transactions and $20 for bank draft transactions.

ILLNESS:
• Participants must be diarrhea, fever and vomit free 24 hours before attending a class.
• An instructor must be notified immediately of any fecal incident in the pool or even in the swim diaper during class so the water can be treated.
• If a fecal release is found in a swim diaper during class, the diaper will need to be changed immediately.
• No eating 2 hours prior to class to avoid vomiting.
• No one affiliated with The Swim Center is responsible if your swimmer contracts an illness while using our facilities.

MAKE UP POLICY:
• If you have to miss a class, you must notify us in advance using our absence alert link.
• Use our request a make up 24 hour prior to the requested make up class to schedule a make up for a $5 fee.
• Make ups are contingent on availability and are not guaranteed
• Make ups are only available when absences are reported in advance
• No show = no make up
• Make ups must be scheduled during the same month as the absence
• Make ups can only be requested 24 hour prior to the make up class
• No credit or refund for missed classes

CANCELLATIONS:
• Those on auto enroll (school year session) must notify TSC in writing by the 14th of the month if you wish to cancel for the following month.
• NOTIFICATION MUST BE GIVEN 7 DAYS IN ADVANCE OF THE START DATE TO DROP A STUDENT FROM CLASS. Only a written notice will be accepted with 7 days notice prior to the start of the class. Then a class credit will be issued minus a $5 cancellation fee. Within the 7 day window, cancellations, refunds, or transfers are not allowed. Swapping enrollment for a substitute swimmer is allowed after notifying the office.
• Please note: You are responsible for payment for your student's classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS.

SUBSTITUTE INSTRUCTORS:
• If an instructor is sick or unavailable, we will first try to secure a substitute instructor. If we are unable to secure a substitute, we may notify you via email that we will cancel your class and schedule a make up at your convenience based on availability.

CLASS PLACEMENT:
• No refunds are given for children who are uncomfortable or too short to stand up or placed in the wrong level. Accommodations will be made as best as possible.
• No refunds or transfers (unless there is space) are given for those who sign up for an inappropriate class.
• Class descriptions and evaluation information is available at www.theswimcenter.com under "What Class Do I Need".

REGISTRATION FEE:
• A one time $10 registration fee is charged per family.
• No additional registration fees will be charged unless you create a new account. Archived accounts can be reactivated per email request at no additional charge.

CONSOLIDATED CLASSES:
• Due to low enrollments, we may need to consolidate classes. Anytime we cancel a class you will be given the option to transfer to a different class or to receive a full refund.
• 55 min classes = 5 participant minimum, 25 min classes = 3 participant minimum

INCLEMENT WEATHER (Applies to outdoor locations):
• Class will still be conducted in the rain.
• If thunder/ lightning is in the immediate area, you will be notified via email if we have to delay or cancel. Notice is often given within less than 30 minutes of the class start time.
• The rule of thumb is if you are questioning the weather and you haven't heard from the instructor that means class has not been cancelled.
• Weather related cancellations will be issued a make up class at your convenience based on availability.
• If your swimmer seems cold, please bring extra towels, hot chocolate and warm, dry clothes for after class. Swim shirts and swim caps help maintain body heat.

CLASS EXPECTATIONS:
• Please know all swimmers are submerged on the first day unless you specifically request otherwise. Please communicate with instructors about any special accommodations that may be needed. (Only applies to guppies and beginner swimming lessons)
• All classes- address any concerns with your instructor or the office. Communication is key to success!
• Time outs are sometimes used to help redirect swimmers, but they will still receive their turn with the instructor. Parents are welcome to help redirect swimmers to avoid time out.

SWIM ATTIRE:
• Swimsuit material only (ie. rayon, spandex, nylon, NO COTTON allowed, this includes underwear under the swimsuit)
• One piece highly recommended for females
• No jewelry, chewing gum
• Swim diaper required for those under the age of 3
• Hair pulled back away from face
• In an effort to keep our pool water clear, hair that is giving off excess chemicals when submerged will have to be thoroughly rinsed prior to class

LOCATIONS:
• The Swim Center, nor any of the satellite locations are responsible for lost or damaged items including automobiles.
• Participants are responsible for noting the location for where their class is being held.
• All locations are subject to having multiple classes running simultaneously

ARRIVALS/ DEPARTURES:
• Participants should arrive no more than 10 minutes before class and leave within 10 minutes after class.
• Participants that are dropped off for class must be responsible enough to be left unattended and must be picked up on time.

SUMMER SWIM GROUP CLASSES:
• Summer Schedule (Memorial Day - July) Auto enroll is not available, but families are welcome to sign up in advance for as many weekly sessions as desired at the current level. You will be charged at the time of enrollment.
• When students graduate levels, it is their responsibility to notify the office in writing ASAP to coordinate a new time slot for the next session in the newly appropriate class. This can also be done with a deck representative if available poolside.

SUMMER PRIVATE LESSON CLASSES:
• Private lessons are individual, one-time classes. If you register for one, or multiple days, your card on file will be charged with 24 hours.
• Private lessons can only be scheduled through the system for 1 swimmer. For additional swimmers, there is a $5 per person fee per session. Ensure the additional students are listed in your account and simply list their names in the comments box and we will manually add them on to your private lesson time slots.
• Private lessons indicate that the instructor will only work with your swimmers, but it does not indicate that the pool will be private. Other lessons will be conducted by other instructors.

AUTO ENROLL SCHOOL YEAR SWIM GROUP & PRIVATE CLASSES:
• School Year Schedule (August - May) All classes are an Auto-Enroll, continuous agreement from the class start date through May. Classes will automatically be charged (and pro-rated if registered mid month) for the 1st month, then charged to the card on file on the 15th of each month for the next month. Any declined payments will have 24 hours to be updated or the spot will be dropped and a fee applied to your account.
• To cancel an enrollment, notification must be made in writing, via email by the 14th of the month for the next month. The current month will have to be finished out at that point.
• This Auto-Enroll, continuous agreement does not apply for any random 1 day private or group lessons, open swim, or special week long intensives.
• Aug - May classes are noted in the commitment level as Auto-Enroll or Non Auto-Enroll.
• By registering for an Auto-Enroll class, you are agreeing for charges to be applied to your payment method monthly.

GUPPIES:
• No eating 2 hours prior to class to avoid vomiting
• Swim diapers required for all swimmers under the age of 3
• Swim diapers will be checked frequently, any soiled diapers must be replaced immediately
• 1 parent must accompany children in the pool
• One 1 parent allowed in the pool per child
• Guppies will go under on the first day, if you prefer a slower approach, please communicate that to the instructor at the beginning of the class

STARFISH:
• No eating 2 hours prior to class to avoid vomiting
• Parental help might be necessary from the deck with keeping children at their safe places

OTTERS, ADULT 2, STROKES:
• Class will be conducted only in the deep end of the pool, if are not comfortable there yet, reach out to the office
• If you are a new swimmer with us, you must pass an evaluation prior to signing up for this level. Schedule an evaluation.

WATER AEROBICS:
• Water aerobics availability based on remaining pool space and times available.
• Classes are $5 per class and enrollment is individually for the days you are able to attend.
• New participants are charged a 1 time registration fee of $10 per family
• NOTIFICATION MUST BE GIVEN 7 DAYS IN ADVANCE OF THE START DATE TO DROP A STUDENT FROM CLASS. Only a written notice will be accepted with 7 days notice prior to the start of the class. Then a class credit will. Within the 7 day window, cancellations, refunds, or transfers are not allowed. Swapping enrollment for a substitute swimmer is allowed after notifying the office.
• Participants are responsible for consulting a physician before enrolling in a class.
• Participants are also responsible for notifying the instructor of any injuries or constraints they may have.

OPEN SWIM:
• Open swim is a swim at your own risk time.
• Parents are responsible for remaining on site and supervising all swimmers under the age of 18.
• Participants will need to use areas not being utilized for swim lessons during open swim.

PARTIES:
• By booking a party, you agree to all the terms as indicated on the party contract.

LIFEGUARD CERTIFICATION:
• Initially a $50 deposit is paid to secure your spot for the skills tryout. Contact to schedule tryout time prior to class start. Upon successful completion of the tryout, the $200 balance is due.
• See tryout information and all class dates and times online. Absences or tardies will result in dismissal from the class.

DAYCAMPS:
• Participants must bring their own snacks and lunch. No peanut products allowed.
• Must have swim wear and dry clothes to change into.
• Parents should text their child's name when on the way to pick up so that we have them ready.
• Parents should inform at drop off of any school work expected to be completed.

FIELD TRIPS:
• We will provide the pool and lifeguard only.
• Groups are not allowed access to the facility. Ie. No restroom or indoor usage available.
• Cancellations for inclement weather predictions must be received in writing by 9am in order to receive a full refund.
• There can only be 15 swimmers per 1 lifeguard.
• At least 1 teacher/ representative must remain on site.
• Group organizers are responsible for their groups behavior and overall safety.

WAIVER:
As legal the guardian of my designated student(s) (student(s)), I hereby consent to all student(s) participating in the facility's program(s). I recognize that potentially severe injuries can occur in any activity involving water, including swimming and physical activity in general. I understand that it is the express intent of all staff and personnel to provide for the safety and protection of my student(s) and, in consideration for allowing my student(s) to use these facilities, I hereby COVENANT NOT TO SUE and FOREVER RELEASE this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), from all liability and for any and all damages and injuries suffered by my student(s) during instruction, supervision, and/or control during any and all classes or extra activities.

BILLING AUTHORIZATION:
I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card or bank account draft (ACH Draft) information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.

I hereby authorize this facility to charge my ACH draft, or credit card account. I understand that 7 days notice is required to cancel a class for a full refund less a $5 cancellation fee as noted above and I am responsible for payment whether or not my student attends classes.

Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

COVID19, VIRUSES & BACTERIA:
By signing this agreement, I acknowledge the contagious nature of COVID-19 and other viruses, bacteria and illness and voluntarily assume the risk that my family, including child(ren), and I may be exposed to or infected by COVID-19 or other virus or bacteria while on site at the pool and that such exposure or infection may result in personal injury, illness, permanent disability, and death.

I understand that the risk of becoming exposed to or infected by COVID-19 or other virus or bacteria at the pool may result from the actions, omissions, or negligence of myself and others, including, but not limited to, this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), volunteers, and program participants and their families.

I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to my child(ren) or myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I, my family and my child(ren) may experience or incur in connection with my child(ren)'s or my own attendance at the pool or participation in pool activities ("Claims"). On my behalf, and on behalf of my children, I hereby release, covenant not to sue, discharge, and hold harmless the this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto.

I understand and agree that this release includes any Claims based on the actions, omissions, or negligence of the this facility, affiliated and partner companies and organizations, property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners, directors and other members involved in this facility's program(s), whether a COVID-19 infection or other illness, virus or bacteria infection occurs before, during, or after participation in pool facility activities.

FOR A LIMITED TIME:
Phase 2 Accommodations: Beginning June 29
• If you are sick, please stay home. Report your absence online and we will allow free make ups through December 2020.
• Anyone who test positive after being in our facility are asked to alert management.
• We will try our best to keep swimmers separated, but will no longer try to maintain a 6ft specific distance.
• Instructors will have the option to wear a face shield, should you prefer your instructor to wear a face shield, please notify the office or add it in the comments when you register.
• Bring your own chair, we will have chairs to rent for $2 each that will be wiped down between each use.
• We will provide courtesy umbrellas to use at your own risk if needed.
• Wrap n go highly recommended. Avoid unnecessary touching by coming already prepared to swim, use the restroom prior to arriving and wrap up to leave immediately after class.
• Rinse off showers will be available for optional use, but not required.
• Those entering the pool area must proceed immediately to the pool house counter for a temperature check. Anyone 100 or over will not be permitted.
• Please stand, sit and walk around the pool area in a way that you feel keeps your family safe and isolated.
• Only 2 adult spectators per family inside the pool are will be permitted. Siblings are allowed. Family groups will have to stand or sit their own risk and select their own spacing around the pool.
• We will run 4 group classes simultaneously and up to 6 private lesson instructors. Summer only- While private lessons will be offered exclusively from 1-4pm, during group class hours (9am-1pm and 4pm-8pm) any instructors whose group classes do not "make" will be given private lessons in their designated pool areas. School year- Private lessons will be intermingled during group classes, but all instructors will have designated areas of the pool.