Make Up Lesson Policy
FriscoSwim wants your swimmer to get the most out of each lesson and we purposely have small class sizes to provide individual attention to each student. Your attendance at every lesson is very important to us and we are hopeful that you have scheduled your time so you will not miss any lessons. In the event that you are unable to attend, please contact us as soon as possible so that we can notify your instructor.
Make-up lessons are only offered for lessons cancelled due to weather or instructor illness. Due to our very small class sizes and our instructor's full schedules, we are unable to accommodate make-up requests for other reasons.
Weather - Lessons are held when the weather is safe for swimming. We will conduct lessons in the rain only if it is safe. In the event of lessons cancelled due to weather, we will notify you via phone. If weather conditions are in question and you do not receive a phone call, please attend your lesson. We do strive to provide 30 minutes notice prior to lesson cancellations, however, our weather can be very unpredictable.
Payment Information
A minimum of 50% of the total tuition amount is due at the time of enrollment to reserve your lessons.
The full balance is due 20 days prior to the lesson start date. FriscoSwim will send friendly payment reminders.
Payment methods are check, cash, money order or credit/debit card (MasterCard/Visa). To pay via credit card, please Login to our SECURE Customer Portal at friscoswim.com to setup your payment information and to submit your payment.
Please make checks payable to FriscoSwim and include your student's name on your check.
Our mailing address is: FriscoSwim School, 10390 Ridgecrest St., Frisco, TX 75033.
A 5% late fee may be applicable, however, we will provide advanced notification and will remove any late fees upon prompt payment. There is a $20.00 returned check charge for any checks returned by the bank.
Annual Registration Fee
An annual registration fee in the amount of $20.00 per family will be charged.
Change/Cancellation Policy
Please send change and cancellation requests via email to info@friscoswim.com. If notice of at least 14 days is provided, you will receive a credit for your lesson charges, minus a charge of up to $25.00. For late changes/cancellations (less than 14 days notice), there is a minimum charge of $25.00. FriscoSwim will attempt to re-book your reservation from our wait list to reduce your late change/cancellation charge. Late changes/cancellations may result in a charge of up to the full lesson amount. Please notify us as soon as possible regarding changes or cancellations so that we can assist.
Release of Liability
As the enrolled participant and/or legal parent/guardian, I release and hold harmless FriscoSwim School, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of FriscoSwim School, its owners and operators or in route to or from any of said premises. I have carefully read the above liability release and sign it with full knowledge of its contents and significance.
Medical Emergency
The undersigned gives permission to FriscoSwim School, its owners and operators to seek medical treatment for the participant in the event they are not able to reach a parent or guardian. I hereby declare any physical/mental problems, restrictions, or conditions and/or declare the participant to be in good physical and mental health. Further, the participant and/or parent/guardian agree to pay all costs associated with medical care and transportation for the participant. I have noted any medical/health problems of which the staff should be aware. I have carefully read the above and sign it with full knowledge of its contents and significance.
Swim Diapers
Swm Diapers are mandatory for newly potty trained or not potty trained students. Please note that permanent swim diapers do not hold liquids, so BOTH a REUSABLE/PERMANENT swim diaper AND a DISPOSABLE swim diaper are required.
Customer Contact Policy
You agree to receive calls, including autodialed and/or pre-recorded message calls, from FriscoSwim School at any of the telephone numbers that you have provided us. If the telephone number is a mobile telephone number, you consent to receive SMS or other text messages at that number or on that mobile device.
