Client Agreement:
ALL AQUA LIFE POOL LOCATIONS
I AGREE, on behalf of myself and my child(ren), to only enter the pool in the care of my instructor for the duration of my lesson.
I AGREE NOT to access to the pool outside of this time or the facility's other amenities (ie. gym, hot tub, sauna, kitchen, etc.).
I UNDERSTAND that the violation of any of these terms will result in my removal from lessons, as they constitute a breach of contract with our partner facilities.
I AGREE TO:
- sign in (on behalf of myself or my child) at reception desk BEFORE entering the change room.
- remain on deck at all times while my child(ren) are in the water with the instructor.
BROOKSTREET HOTEL (KANATA)
I UNDERSTAND that I have the option to use the Flex Studio's towel service.
I AGREE, on behalf of myself and my child(ren), not to use the hot tub, kiddie pool, outdoor pool or workout gym.
HOLIDAY INN (KANATA), HOLIDAY INN EXPRESS (NEPEAN) HOLIDAY INN (OTTAWA EAST)
I AGREE, on behalf of myself and my child(ren), not to use the hot tub or workout gym.
I AGREE to bring my own towel to lessons, as towel service is not included in my lesson costs.
BEST WESTERN (PERTH), HOLIDAY INN EXPRESS (NEPEAN) HOLIDAY INN (OTTAWA EAST)
I AGREE, on behalf of myself and my child(ren), not to use the hot tub, the sauna or workout gym.
I UNDERSTAND that I have the option to use the pool's towel service.
HOLIDAY INN AND RAMADA (KINGSTON)
I AGREE, on behalf of myself and my child(ren), not to use the hot tub, the sauna or workout gym.
I UNDERSTAND that I have the option to use the pool's towel service.
HILTON TORONTO AIRPORT (MISSISSAUGA)
I UNDERSTAND that I have the option to use the hotel's towel service.
I AGREE, on behalf of myself and my child(ren), not to use the hot tub, sauna, or workout gym.
The Aqua Life Swim Academy Policies
Class Length
I UNDERSTAND that classes are 25 minutes in length.
Physical Distancing
I UNDERSTAND that due to provincial guidelines, all swim lessons must follow physical distancing measures, meaning only one household member can assist the swimmer with physical contact in the water. Swim Levels needing to have a family member come into the water with them are Parent and Tot, Swim 101, Swim 201 beginner.
Makeup Classes
I UNDERSTAND that due to limited pool time, no makeup class will be offered for those lessons that I choose to miss. Similar to any other activity (such as soccer, swim lessons with the city, or hockey) participants are not afforded the opportunity to "make up" missed time.
Schedule Changes
I UNDERSTAND that my lesson time may be subject to change. The Aqua Life does not guarantee your lesson's time slot indefinitely.
Cancelled Classes
I UNDERSTAND that if the Aqua Life cancels a class for any reason, the cost of the class will be credited to my account.
Backyard Classes
In addition to the above policies, the following apply for classes delivered at client's location:
Cancellation and Rescheduling Policy
I UNDERSTAND that if I need to cancel a booked at home swim class for any reason, I must do so at least 24 hours in advance. In this case, The Aqua Life will process a credit for that class, or depending on availability the class can be rescheduled for a later date;
I UNDERSTAND that if a booked class is cancelled less than the minimum amount of notice, then the class is lost and no reimbursement will be issued;
I UNDERSTAND that if a class delivery is disrupted by inclement weather (thunder and/or lightning) at any point after the instructor arrives to the class location (if outdoors), the class will be cancelled and no refund will be issued. The Aqua Life instructor on location will make the decision to cancel service due to inclement weather solely based on the safety of all parties. Classes may continue to proceed in the rain if there is no thunder and/or lightning;
I UNDERSTAND that a class can be cancelled due to inclement weather, up to a maximum of 24 hours prior to the class scheduled time without loss of class. A make-up class or credit will be offered to replace the missed class based on availability.
Payment Agreement
I UNDERSTAND there are no refunds or credits once my monthly tuition payment has processed.
I AUTHORIZE The Aqua Life Swim Academy to debit my account (on the 20th of the month prior) on a monthly basis for swim lessons.
I UNDERSTAND that I am required to submit written notice to support@theaqualife.ca 30 days prior to withdrawing from lessons. All withdrawals happen at the end of the month. For example to withdraw for the end of July, written notice must be received before June 30.
Payment and Refund Policy for Backyard Classes
I UNDERSTAND that payment is required at the time of booking.
I UNDERSTAND that no refunds will be provided for this service once payment has been made.
Release of Liability
I, the enrolled participant and/or the parent/guardian of the participant agree and understand that swimming is a HAZARDOUS activity. I recognize there are risks inherent in the activity of swimming, including but not limited to paralyzing injuries and death. I understand that participation is completely voluntary and by using the Facility. I acknowledge that I am assuming all risks of injury or others including any illness or medical condition. I agree to raise any concerns about starting a fitness program or swimming instruction with my physician before using the Facility.
I agree (and on the behalf of my personal representatives, heirs, estate trustees or assigns) to a) release, indemnify and discharge The Aqua Life Swim Academy and the Hotel and backyard location, its officers, directors, employee and/or agents from any and all claims or causes of action (known or unknown) which may have arisen out of my participation in the Program and/or use of the Facility, including the negligence of staff, agents or representatives, and b) to indemnify and save The Aqua Life Swim Academy and the hotel/backyard pool harmless from any and all claims or causes of action (known or unknown) brought against them by any party arising out of my actions, including my negligence, while at the Facility. The Aqua Life Swim Academy and the hotel/backyard pool are not responsible for any damages to, loss or theft of personal property.
Medical Emergency
I authorize any representative of The Aqua Life Swim Academy or a partner venue representative to have myself or my child treated in the case of a medical emergency during their participation in any of the programs or activities. Further, I agree to pay all costs associated with medical care and transportation.
Signature Agreement
I have written in the comment box below or in the student information section any medical/health problems of which the staff should be aware. I have also carefully read the pool rules specific to this facility listed below.
I HAVE CAREFULLY READ THE ABOVE LIABILITY RELEASE, ALSA POLICIES AND PAYMENT AGREEMENT. I SIGN IT WITH FULL KNOWLEDGE OF ITS CONTENTS AND SIGNIFICANCE.