Policy
Welcome to Eye Level Customer Portal !!
Below are the basic center policies.
1. Payments are due by 1st of each month.
- Payments after the 15th will incur a $15 Late Fee.
- All bounced checks will incur a $20 Fee.
2. Payment with credit card can be done ONLY via Customer Portal (Auto Pay)
- You can update the credit card information after reviewing this policy.
- If you do not feel comfortable paying by credit card online, feel free to drop a check and cash payment at the center.
3. 1 make-up class per month with at least 24 hour notice via email/phone
- If you cannot make it to your scheduled time slot, you have 2 options.
- You can pick up the books whenever we are open or schedule a make-up.
- To schedule a make-up class, give us a call or send us an email at least 24 hours prior to the scheduled class.
- We plan all our classes ahead of time as it involves grading, lesson planning, staffing etc.
- We have little room to shift things around on a same day basis.
- Same day make-ups will not be permitted.
4. Changes to enrollment must be notified by 15th for following month (Vacation/Withdrawal/Change in Subject)
If you are going on vacation or withdrawing from classes or would like to change the subject, please let us know by the 15th of each month.
After the 15th, we will schedule all the payment batches, order all the books for next month and accordingly pay all our royalties.
For any official changes we will need you to fill out a paper form (Forms available at the center) by the 15th.
This will act as the official document for any changes.
Please understand that we will not accept any verbal change.
Thank you.
Luke