Online Enrollment
~ Enroll into classes with caution! Student enrollment and fees cannot be undone in the customer portal.
~ Applicable discounts will be applied to your fees before charges are posted to your credit card.
~ Note any discount codes in the Comments section of the Enrollment to receive discount credit.
~ Once payment has been charged to your credit card you will receive an Enrollment and Payment Confirmation Email.
Registration & Program Details
~Payment in full is due at the time of registration.
~If a student is the SOLE REGISTRANT or SOLE PARTICIPANT the class will be limited to 30 minutes OR the class will be canceled.
~SwimAtlanta will notify the customer in the event of a cancellation and offer the same series of classes at a different or offer a refund.
~Instructor requests are always welcomed, but CANNOT be guaranteed.
~SwimAtlanta DOES NOT automatically re-enroll customers for additional sessions.
~Each class has a maximum number of spaces. Enroll early to guarantee your space.
~Customers are encouraged to enroll at least a month in advance to secure space.
~Level adjustments are always allowed but are dependent on availability.
Absences & Make Up Classes
~Illness with Doctor's Excuse: When a Doctor's note is provided you can get a free make-up class or a SwimAtlanta Credit will be issued into your account for use as payment toward your next registration.
~All Other Absences: SwimAtlanta ONLY excuses and credits absences due to illness with a provided Doctor's Note. No other absences will be compensated-exceptions cannot be made as we practice to be non-partial, consistent and fair to all customers. SwimAtlanta encourages you to attend all classes for which you registered .
~Make Up Classes: If there is space available within the current Session you can purchase a make up class for $10.00. If there is no spaces available in the current Session this option is not available and make up class cannot be accommodated. Make Up Classes are never guaranteed.
Customer Cancellations, Changes and Session Transfers
~The DEADLINE for Session Changes, Cancellations and/or Transfers is TWO DAYS prior to each Session's starting date. Any Changes, Cancellation and/or Transfers required after this time will incur a penalty of $20.00 plus the charge of each class date that has already passed.
Level Information
~Level Placement: View the level descriptions and choose the best option for the student based on their age and current skills. In-the-water level evaluations are available, upon request.
~Level Advancements: Students do not automatically move up to the next level. Promotion to an advanced level is awarded once all the skills are consistently mastered and the instructor feels the student is ready for higher challenges. It is customary for students to continue in a particular level for multiple sessions.
~Level Recommendations: Level recommendations are given by the instructors towards the end or at the completion of each Session. The recommendations are to notify you of which level the swimmer will need for their next Session. If you have registered for a different level than what has been recommended, you will need to contact the office to make Session changes. These recommendations are valid for up to two (2) months. After that time the swimmer's skills may relapse.
~Level Certificates: A detailed certificate will be handed out on the last day of each Session. The certificate will list all skills covered during the session.
Pool Closing and SwimAtlanta Class Cancellations
~In the event of a pool closing due to snow, tornados or extreme weather conditions, cancellation notices will be posted on our website: www.swimatlanta.com. In addition, A SwimAtlanta Credit will be issued to the family's account for use as payment toward their next registration.
~SwimAtlanta's pools are grounded and do not close during lighting or thunderstorms.
~In the unlikely occurrence of a class cancellation due to pool maintenance, instructor absence or any other extenuating circumstance SwimAtlanta will notify the customer by email and/or phone of the cancellation. In addition, A SwimAtlanta Credit will be issued to the family's account for use a payment toward their next registration.
Preparation for the First Day of Classes
~For all swimming classes a swimsuit and a towel are required. Goggles are recommended for all levels excluding Infant/Toddler.
~On the first day of the session, the instructors will call class rosters on the pool deck near the office door. Please see the office promptly if the student's name is not called.
~Please arrive at least five (5) minutes before class is scheduled to start.
~Students are NOT allowed to enter the pool before class or stay in the pool after dismissed.
~Skill knowledge and performance are evaluated on the first day to ensure all students are properly placed. If the instructor recommends a different level, see the office staff to make the necessary modifications to your registration.
~A parent or adult guardian is required to be in the water to participate during each Inf/Tot class.
~Non-potty trained children must wear a disposable swim diaper and a plastic/vinyl cover under their swimwear.
~If there are any medical circumstances, learning disabilities or water experiences that can be of assistance in teaching the student, please notify the instructor before the first class begins.
Student & Parent Protocol
~Children six (6) years and older must use the gender appropriate restroom.
~Parents should encourage their child to use the restroom before class and be available to take the child during class, if needed.
~Parents are allowed to wait and watch on the bleachers during classes. The pool decks must be kept clear for safety and to limit distraction.
~Parents are allowed to leave the facility when they have secured their child under the direct supervision of their instructor.
~Parents must be present five (5) minutes prior to class ending to meet and pick-up children.
~SwimAtlanta strives to keep a safe, family-friendly environment. In the circumstance that management feels someone is putting themselves in danger, putting others in danger, demonstrating inappropriate behavior, abusing the facility or becoming aggressive toward the staff or other customers, that person will be asked to leave the facility and their registration will be terminated.
~If a student defecates in the pool it is critical that the office staff be notified immediately. The student (regardless of age) then is required to wear both a disposable swim diaper and a vinyl cover under their swimwear. Multiple incidents will result in dismissal from SwimAtlanta.
~Management reserves the right to terminate registration at any point. In this event, an adjusted refund will be offered.
