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If you are unable to log into your account it may have been archived. Email us @ firstname.lastname@example.org & we will restore the account. The parent portal requires credit card information to complete accounts, but cards are not automatically charged. When you enroll in a service the typical fee will post. TCG will receive the enrollment & adjust applicable fees for any discounts before collecting payment. Cards are typically charged within 24 hours. There are no fees for joining waiting list