05/13/21

If you have been a Jackrabbit client for more than 3 months and have questions on any enhancements posted here, or you just want to review your account with an expert, click the blue button to schedule a 45-minute checkup call now.

( Excludes Care Edition )

05/13/21

The My Account page has been enhanced to show your billing tier, total students, organizational details, and more:

• Organizational Details (default view, includes ID, Name, Status, General address info, email, and website address).
• Billing (all your billing details and a link to your Billing Portal).
• Marketing Communications (check the information you are interested in receiving).

Refer to My Account - Organizational Details, Billing, and Marketing for more details.

( Excludes Care Edition )

05/13/21
Sent emails are now retained for 365 days. Sent emails can be found on the Family record > Misc. tab > View Sent Emails button.

05/13/21

Settings have been added to allow you to display Category 1s in the Parent Portal.

• Class Enrollment Settings - Show Category 1 Value, when checked, adds a Category 1 column under Classes.
• My Classes - Show Category 1 Value, when checked, shows a Category 1 on class cards.
• Communication - Show Category 1 in Email Confirmation, when checked, shows Category 1 on email notifications and enrollment receipts.

The Help Center article, Set Up your Parent Portal has been updated with this information.

04/29/21

Thank you! You provided us with main menu feedback and we listened! The final menu has been completed.

Here are a few key updates that require fewer clicks and will simplify your tasks:

• All main menus have a related reports option at the bottom of the drop-down list. For example, go to Families (menu) > Family Reports, this will open the Families/Students reports and you can click the report you need. Don't forget to click the outline heart to make a report one of your favorites.
• Reports you designate as favorites will be listed under the Reports menu with a red heart. There is NO LIMIT, add as many as you like!
• Costume Management and Skills have been relocated under the Classes menu.
• Recital can be found under the Events menu.
• Store is one of the main menu selections.

Refer to Classic Menu to the New Simplified Menu - A Map of the Changes for more detailed information. All related Help Center articles have been updated with the new menu information.

( Excludes Care Edition )