|1||01/09/20||Post Late Fees/Misc Fees: add tax option|
A checkbox for Tax was added to Post Late Fees/Misc Fees in the Transactions Detail section.
|2||01/09/20||New Staff Certifications|
Staff Certifications allows you to track trainings and certifications for each staff member. Certifications can be marked as required and set with an expiration date.
|3||01/09/20||Parent Portal: Gender optional|
The Parent Portal has a new setting to give flexibility to the gender drop-down. Gender can be required, hidden, or optional to match the web registration form.
|4||01/09/20||Parent Portal: Email notification settings added|
New options have been added to the Parent Portal settings tab to allow you to decide which automated email notifications your organization and families will receive.
|5||01/09/20||Paid Fees Report: Multi-select Session option added|
The Paid Fees Report now allows you to select more than one session at time when running the report.
|6||12/05/19||Lesson Plans: Visible in the Staff Portal|
Lesson Plans are now visible from inside the Staff Portal when lesson plans have been added to a class record.
|7||11/21/19||Web Registration Form : T-shirt size added|
The T-shirt size drop-down is now available on the Web Registration form. The field defaults to optional, however, you can change the field to be hidden or required on your form. To do so, go to Tools > Online Web Registration > Field Options/Labels.
|8||11/15/19||Student Detail Report: Print button added|
A print button was added to the Student Detail Report for easy printing.
|9||11/15/19||New Sent Emails Report|
The Sent Emails Report allows you to search for emails that have been sent by users in your database. You can preview the email sent and check on the status per recipient.
|10||10/24/19||QuickBooks Online Authentication|
In order to keep up with the the authentication supported by QuickBooks Online, we have updated our integration to the newer authentication system. You will need to reconnect your QuickBooks online account to Jackrabbit.
|11||10/24/19||New Student Detail Report|
There's a new Student Detail Report, which is a great tool to find information about students in one place. The report results includes important student information such as:
|12||10/03/19||New Notes Tab|
A new Notes tab is available on Family, Student, Class, and Staff records for keeping internal notes. Each note shows:
Notes are NOT viewable in the Parent Portal.
|13||10/03/19||Billing Portal: Automatic Login for Billing Contact|
Billing contacts can automatically login to the Billing Portal when clicking the link from the My Account page in Jackrabbit.
Billing contacts will also see a new option under the Tools menu, Pay My Bill/Update Account, for quick access to the Billing Portal.
|14||10/03/19||Discounting & Prorating: New Class Setting|
Each class record has a new check box that allows you to exclude the class from multi-class discounts or the total hours count when checked. The new setting is only available when using the new Post Tuition Fees.
|15||09/03/19||Email Student Schedules: Display First Class||When using Email Student Schedules, the first class will display for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Email Student Schedules|
|16||09/03/19||Parent Portal: Display First Class||The Parent Portal displays the first class for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Parent Portal|
|17||08/20/19||New Revenue Reconciliation Reports|
With the new Revenue Reconciliation Reports, you now have the option to track revenue by Class Location. When tracking revenue by Class Location, you can report how much revenue is generated at each location, regardless of the family's location. This is most helpful when you have multiple locations. See Revenue Reconciliation Reports
|18||08/20/19||New Tuition Not Posted Report|
There's a new Tuition Not Posted Report which searches by date range for any class enrollment that doesn't have a corresponding tuition fee posted, as identified by the student and class assigned to the tuition fee. See Tuition Not Posted Report
|19||08/20/19||Process Class Registrations Report: Several Improvements|
The Process Class Registrations Report has been improved with the following:
|20||08/06/19||Dashboard: Added Class Registrations Settings||You can now control which records show on your dashboard to help you keep your dashboard clean. See Class Registrations Dashboard settings|
|21||07/23/19||New ePayments Wizard||For those who haven't set up their database to accept ePayments, there's a new wizard to make it easier by walking you through the process. See ePayments Wizard|
|22||07/23/19||Email Listing: Added Email||Email Listing now has the ability to email from the search result list. See Email Listing|
|23||07/23/19||Aged Accounts Details: Added search option|
Aged Accounts Details has a new search criteria called Do you want to show all families or only those with unpaid fees? This gives you the option to pick either Show all families or Only show families with unpaid fees. Showing all families includes families with credit balances and zero balances, even when there are no unpaid fees. This change will help when reconciling to the Family Balance Summary report.
|24||07/02/19||New Process Registrations Report|
There's a new Process Registrations report which allows office staff to review pertinent information for online registrations, class enrollments from the Parent Portal, and waitlist additions! There are two ways to get to the report: Dashboard and Reports menu See how to find the report
|25||07/02/19||Add Classes: Billing Method & Billing Cycle Required||When adding classes, Billing Method and Billing Cycle are now required. These fields are very important when posting discounted and prorated tuition. Therefore ensuring classes are set-up correctly will help when it's time to post tuition. Haven't started discounting and prorating tuition yet? Click here for more information|
|26||06/25/19||Student Photos - Added in Parent Portal|
Parent Portal now shows student photos and allows the parent to upload their own photo! Additional benefits are: the photo also shows in the Clock and adding photos in Jackrabbit Care was improved to be more user friendly. See Parent Portal Edit Photo
|27||06/25/19||New Tax ID|
A new Tax ID field has been added! This allows you to enter your tax ID number so it can appear on receipts, statements and parent portal transaction lists. You also have the ability to name the field yourself. To see this, go to Edit Settings>Tools>Org Defaults. See Tax Id Fields
|28||06/18/19||Discounting & Prorating Tuition - New Settings|
Tuition Fee Settings has two new settings so you can choose how to calculate tuition from web registration, quick registration, enroll button/links, and parent portal:
|29||06/18/19||Families Search - Added Email||Families Search can now send emails! To do so, select the individual families or use the Email All checkbox at the top of the column. Then click the Email button. See Families Search Email|
|30||05/20/19||Aged Accounts Details: Several Improvements|
Aged Accounts Details has been improved with the following:
|31||05/20/19||Class Skills/Levels Report: Several Improvements to the Worksheet Display|
Class Skill/Levels Report Worksheet display has new options!
|32||05/07/19||Transaction Search - Added Mass Edit|
Search Transactions can now edit multiple transactions at once! To do so, run the transaction search and individually select the transactions you want to edit or use the Edit All checkbox at the top of the column. You'll then see a blue message box with an edit icon on the right. Click this edit icon to change the transactions. See Transactions Mass Edit
|33||05/07/19||Online Web Registration - Added Show/Hide Class Information|
Online Web Registration Settings now have the ability to hide class information on the registration form, including instructor nickname, openings and start/end dates. To do so, go to Tools>Online Web Registration>Settings and look for the new Show/Hide Class Information on the Registration form section. See Show/Hide Class Information
|34||04/23/19||Transaction Subtypes - Added Hide Option|
Hide Transaction Subtypes you're no longer using to reduce errors. To do so, go to Tools>Edit Settings>Drop-Down Lists and select Transaction Subtypes. See Hide Transaction Subtypes
|35||04/23/19||Masking Personal Information|
For continued protection of sensitive information, we're now masking these fields:
|36||04/03/19||Enrolling Students - Improved Workflow|
Enrolling students is now easier with several improvements made to the workflow. For more information, use the blog links below:
|37||04/03/19||Express Payroll Improvements|
Several improvements have been made for Express Payroll clients:
Staff ID will be automatically populated when a staff person is created
Export to Payroll has 2 new options:
|38||04/03/19||Post Tuition Fees - Added Category 1,2,3 as a Class Filters when post by Class Fee|
Post Tuition Fees, when posting by class fee, now has Category 1,2,3 as a class filters. This allows you to target your families easier and ensure you are posting fees to the right people. See PTF Cat 1,2,3
|39||04/03/19||Staff Search - Added Email|
Staff Search now has the ability to email staff from the search results list. See Staff Search Email Option
|40||04/03/19||Email Template: Added Search|
Email Templates now has the ability to search by template name to make finding the template quick and easy. See Email Templates Search
|41||03/19/19||Staff Portal - Added Email Reply Option|
When a staff person is allowed to send emails from the staff portal, there's a new option to have the email replies be sent to the staff person's email, instead of the organization email. This setting is found either in Staff Portal>Settings>Edit All Staff Portal Settings or in each person's Staff Record>Portal Settings tab. See Setting
If you haven't started using the staff portal, use the Staff Portal Guided Set Up to get it up and running.
|42||03/19/19||List All/Active Classes - Improved Tuesday & Thursday Filters|
Filtering classes by Tuesday and Thursday is now easier! Simply use Tu to search for Tuesday classes and Th for Thursday classes. Blog with more information
|43||03/19/19||Fee Summary Report - Added Summary|
|44||03/07/19||Paid Fees : Added Fee Date Search Criteria|
Paid Fees now has Fee Date From/Through as a search criteria! This will helps schools using accrual accounting, to make adjustements for:
|45||03/07/19||Class Skills/Levels Report - New Progress Report Option|
Class Skills/Levels Report has a new progress report option! This report includes:
To see the progress report in your database, go to the Class Skills/Level Report and in the Display Settings Section, select I would like a skills progress report. See Skills Progress Report Setting
|46||02/19/19||Scheduled Emails - Added Send Now Option|
Scheduled Emails now has the ability to send a scheduled email now. To do this, go to Scheduled Emails and click the new Send icon See New Send Icon
Then click the Send Now button See Send Now Option
|47||02/19/19||Student Attendance Report - Added Setting|
Student Attendance Report has a new display setting option to Ignore class start and end dates. This is helpful to those who run perpetual classes, meaning their classes don't have end dates and the same classes are used indefinitely. This allows more attendance history to be displayed. See New Setting, Blog with more information
|48||01/29/19||Email Families: Search Criteria Change|
Email Families now has the Enrollment Status search criteria grouped together and moved to the top. Also, if you select search criteria which doesn't work together, Jackrabbit recognizes this and will notify you with an on-screen alert. See Email Families Changes
|49||01/29/19||NEW Fee Summary Report|
A new Fee Summary Report was created to help you easily see what has been paid and what is still owed. Highlights about the new report:
|50||12/20/18||New Makeup Expiration Date|
New makeup expiration date option is now available to you! Go to Tools>Edit Settings and in the Student Settings section, you'll see the following options:
*No expiration date - they can makeup the missed class at any time
*Based on a time limit - # days, weeks, months
*Until the last day of the session
|51||12/20/18||Family ePayment Listing: Add email from grid|
Family ePayment Listing now gives you the ability to send an email from the results page, to make contacting families easier.
|52||12/04/18||Parent Portal - Fixed Fee Messaging for Enrollments||Families with fixed fees will now see messaging in the parent portal when enrolling. This lets them know they have a fixed fee and no fees will be posted at the time of enrollment. It also tells parents the fixed fee amount is subject to change due to the new enrollment and will be reviewed by your organization. See Messaging Example
Your organization will receive an email letting you know a family/student with an active fixed fee has enrolled into more classes. This is your notification to review the fixed fee for possible changes.
|53||12/04/18||Attendance Improvements in Staff & Parent Portal|
Staff Portal has been improved to make it a cleaner and easier experience.
*Replaced icons with words See Example
Parent Portal now has the option to show attendance issues. If you'd like parents to see this information, go to Tools>Parent Portal>Setting to turn it on. See Example
|54||12/04/18||Skills Email - Added Notes, Date & Direct Links||The skills email sent to parents now includes the skill note, along with the date the note was updated. We've also added a direct link to the Parent Portal and links to view the skill or watch the skill video. See Skill Email Example|
|55||12/04/18||New Family Discount Rule||Tuition Discount Rule can now be at the family level. This makes tuition discount rules even more powerful by over-riding the rules associated with the student's classes and forcing Jackrabbit to use the family assigned rule insted. See Family Rule Example|
|56||11/20/18||New Custom Billing Cycle||New Custom Billing Cycles are now available in Tuition Billing Settings! You can now easily create a custom billing cycle starting from the date of your choice and running anywhere between 1 to 52 weeks. To add a custom billing cycle, click Tools>Edit Settings>Tuition Settings. Then click on Manage Tuition Billing Settings.
Visit our Help Center for more information
See Tuition Billing Settings Example
|57||11/20/18||Post Tuition Fees - Billing Cycle Format Change||Post Tuition Fees' Billing Cycle start date is now a drop-down list. See Billing Cycle Start Date Example|
|58||11/20/18||Student Attendance Report - New Summary Option||Student Attendance Report now has a summary option, which will show one row per student. See Student Attendance Report|
|59||11/06/18||Staff Portal - New Skill Started Icon|
Staff Portal has a new icon to represent the Skill Started status. See Skill Started Icon
|60||11/06/18||Parent Portal - Added Add/Update Credit Card Address||The Parent Portal now allows parents to add and update their credit card billing address.|
|61||11/06/18||Skills Email - More Visually Appealing||The Skills email sent to parents is now more visually appealing and mobile responsive. See Skill Email Example|
|62||11/06/18||Discounting & Prorating - Added to Parent Portal, Quick Registration, Class & Student Enroll Buttons||Automatic discounting & prorating has been added to several places!|
*Parent Portal - Parents will see an accurate tuition amount in their cart to see the exactly amount of tuition. Parents can also click on the transaction after it's posted to see the calculation details. See Parent Portal Cart
|63||09/25/18||Staff Portal - New Attendance Options||Staff Portal has additional attendance options! These are Late, Left Early, and Observing. This allows staff to correctly represent the student's presence in a class. To try it in the staff portal, click the Present button's down arrow See New Options in Staff Portal|
The Student Attendance Report was also updated with new columns for % Late, Left Early, and Observing. This will allow you to quickly and easily identify problems. See Student Attendance Report New Columns
|64||09/25/18||Student Attendance Report: Misc Improvements||Student Attendance Report has a few improvements:
*New Absence/Attendance button on the student page. This button opens the Student Attendance ReportSee Absence/Attendance button example in a student page
|65||09/11/18||Parent Portal: Fees for Waitlisted Classes Not Shown||Parent Portal will no longer show the class tuition fee when a student is waitlisted into a class.|
|66||09/11/18||Student Attendance Report: Added Class Status||Student Attendance Report now has Class Status as a search criteria See Class Status|
|67||09/11/18||Class Rolls: Added Parent Last Name||Class Rolls will now show the parent last name. Also, if you track attendance, the Absences/Makeups section will no longer show.|
|68||08/28/18||Parent Portal - Added Staff Nickname||There's a new Parent Portal Setting for Show Instructor Nickname. When set to Yes, a new field appears in the Staff page called Public Nickname. When a nickname is entered, the Parent Portal shows the nickname instead of the instructor's first and last name. See Parent Portal Setting, See Staff Page, See Parent Portal|
|69||08/28/18||Calendars - Font changed for dark backgrounds||The calendars (weekly calendar, day view, room view) now use a bold white font when the class's background color is dark. This makes it easier to read. See Calendar Example|
|70||08/15/18||Family Address Listing: Added Email Option||You can now email directly from the Family Address Listing report. Simply check the families to include and click the Email button at the top left of the page.|
|71||08/14/18||New Term Legacy Skills||A new term has been added to Jackrabbit for Legacy Skills. This is to differentiate between the skills shown at the top of the student's Skills tab and the skills shown at the bottom of the page. See Students Skills Tab. The Skills label on the Class Rolls search criteria page was also updated to Legacy Skills. See Class Rolls Search Criteria|
|72||08/14/18||Staff Portal: Added Grade Level|
Staff Portal now shows students' grade level inside the More button. The layout of the information was also updated to make it easier to read. More button with Grade Level & New Layout
|73||08/07/18||New Discounting & Prorating Wizard|
A wizard for discounting and prorating tuition is now available to guide you through the set-up! We also updated the tuition settings page to a simplified look. To see the wizard and the new settings page, go to Tools>Edit Settings and click on Tuition Settings. See Wizard , See Tuition Settings
|74||08/07/18||Email Listing Report: Added Column Search Filters||Email Listing now has a search filter in each column to find what you need faster. See Email Listing|
|75||08/07/18||Family Balance Summary & Contact Listing: Added Email Option||You can now email directly from the Family Balance Summary and Contact listing reports. Simply check the families to include and click the Email button at the top left of the page. See Email Option Example|
|76||07/31/18||New Student Attendance Report||New Student Attendance Report is now available! This report gives visibility to the following for each student:|
*Number of classes for the date rangeTo see the new report, click on the Report option in the top menu and then click New Reports. Find the report, See search criteria, See report
|77||07/17/18||Weekly View/Schedule: Name Change to Weekly Calendar||The Weekly View, Weekly Schedule and Monthly Schedule names have changed to Weekly Calendar or Monthly Calendar. See Name Changes|
|78||06/19/18||Parent Portal: Added Print Skills, Cart Financial Summary||Parent Portal now has the following:|
*Print Student Skills See Print Skills
|79||06/06/18||Events: New Copy & Edit Options||Events have new copy and edit options!|
*New Copy Event Type button See Copy Event Type
|80||06/06/18||Edit Settings>Drop-down Lists: Renamed Hide & Private||Edit Setting's Drop-down List pages were changed to improve the Hide and Private names, so they are more meaningful to you. The new names are Hide from customers and Hide from users. See New Names|
|81||06/06/18||Staff Portal: Change to Class Name for Private Classes||Staff Portal's Manage Classes list now shows the student name, instead of the class name, when the class max size is 1 and enrollment is also 1.|
|82||06/06/18||Parent Portal: Added Print, Changed Category Display||Parent Portal now does the following:|
*Print Class Schedule See Print Schedule
|83||06/06/18||Parent Portal: Cart Improvements||Parent Portal's Cart is updated to improve the parent experience when enrolling|
*If you don't post tuition fees in the parent portal, parents will not see the cart. Instead they'll see a confirmation of enrollment.See example
|84||06/06/18||Who's Scheduled to Be Here: Multiple Changes||Who's Schedule to Be Here report has improved with the following: |
*Category1 is multi-selectSee New Options
|85||05/22/18||Reports Menu: Added Report Categories, Removed Individual Reports||The Report menu no longer shows a long list of individual reports. Instead, it shows report categories, for example Families/Students, Classes/Enrollment, etc. See Report Menu|
If you don't know the category the report you're looking for belongs to, click on Find Reports in the Report menu and use the Keyword Search field.
You can save any report as a Favorite for quick access. Saving a report as a favorite
|86||05/22/18||Time Report: Added Salaried Search Criteria||Time Report has a new search option for Salaried. This includes a drop-down option for Yes, No and No Value. No Value makes it easy to find staff who's Salaried field is blank because it hasn't been set. See Time Report's Salaried Search Criteria|
|87||05/22/18||Problem Accounts: Added Search Criteria to Several Pages||Several pages have a new search criteria for Include Problem Accounts, with a Yes/No drop-down list. Each page is listed below with it's default setting value:|
*Email/Text Families - default is Yes
|88||05/15/18||Parent Portal: New Events Calendar Icon||Parent Portal's Find Events page has a new View Calendar icon so parents can see events in the old calendar format. Once a parent selects an event in the calendar, it takes them back to the portal, where they click Add to Cart. |
See Find Event's View Calenard Icon
See Event Calendar
|89||05/15/18||Parent Portal: Added Class Start Date Options||The Parent Portal's Find Classes page has a new class Start Date sort and filter option. See Start Date Sort & Filter|
The Parent Portal Settings page in your database has a new setting for Show Class Start Date. Your database is set to Yes so there's no change for parents. If you change this to No, then all start dates in the parent portal will be hidden. This also hides the new Start Date sort and filter mentioned above. See Show Class Start Date Setting
|90||05/15/18||Calendars: Added Class Count||The class calendars now have class count above the calendar to show how many classes exist. This appears in the Weekly View, Room View and Day View. Where are the calendars? Go to your Dashboard and look for the Calendar button towards the top center of your screen.|
Where's the Calendar?
See Weekly View Class Count
|91||05/08/18||Family Search: Added Total Cards on File column||In Family Search, when Show ePayment Fields is set to Yes, a new Total Cards on File column will display in the report results. This gives you more visibility to how many credit cards each family has saved on file. See Total Cards on File column|
|92||04/30/18||Parent Portal: Added More Event Filters||Parent Portal's Find Events has new filters for Event Type and Days of the Week. See Parent Portal Event Filters|
|93||04/25/18||Parent Portal: Added Session and Class Start Date||Parent Portal's Find Classes page now has the Session and Class Start Date displayed in the class list. See Find Classes|
|94||04/17/18||Parent Portal: Added Print Transactions||Parent Portal can now print transactions from the Transaction History page. We are working on adding the ability to print from more pages and these will be announced when they are completed. See Parent Portal Print Transactions|
|95||04/10/18||New Mobile Responsive Parent Portal is Live||We are excited to tell you the new mobile responsive Parent Portal is live! The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.|
1.Use email template #108.2 to tell parents the new Parent Portal is now live. Replace the yellow highlighted text with the following link to the parent portal: https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=xxxxxx. Make sure to replace the XXXXXX with your Org ID (found under Tools > My Account). See template 108.2
There's nothing more for you or your families to do. Here's some more detailed information:
*Website links to the parent portal don't need changed. The old URL automatically redirects to the new URL.
|96||03/27/18||New Parent Portal Coming 4/10/2018||We are excited to tell you the Parent Portal is being updated on April 10th! We wanted to share the news with you so you can notify your families in advance.|
The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.
We have created two new email templates and a new portal video to send to your families. This is the recommended procedure:
*Use email template #108.1 to tell parents the new Parent Portal is coming April 10th.There's nothing more either you or your families need to do. When the new portal goes live on April 10th, families will log in as they always have and they'll have a nice new portal experience!
|97||03/08/18||Student Enroll Update||The Student Enroll page is updated with the following:|
*The filters above the grid are changed to column searches. Each of these columns has a drop-down list of options to help you pick the right option.See Student Enroll
|98||02/20/18||NEW Twilio Texting Service||Jackrabbit now offers Twilio as another option for sending text messages! Twilio's benefits:|
*Send more texts daily by purchasing multiple texting numbers.Click Here for Twilio Setup Information
|99||01/30/18||NEW EMV Chip Card Terminals||Jackrabbit now supports EMV chip credit card terminals (swipers)! If you're interested Click here for more information|
|100||01/30/18||Updated Help Center||Jackrabbit's help center has a new look! Saved help center bookmarks need to be updated to open the new help center. |
Here are a few highlights:
*Intuitive, easy to use search