Most Recent Software Enhancements

105/21/20User login status more intuitive

A new button was added for you to set a User to a revoked status. This button is for staff members who no longer need access to Jackrabbit. Go to Tools> Manage Users and Permissions. Click on the User ID to see the User Details and the Revoke User ID button. 

Refer to the Jackrabbit Help Center article, User ID Login Status, for more information.
Refer to the Jackrabbit Care Help Center article, User ID Login Status, for more information.

205/21/20Allow parents to schedule absences & makeups in Parent Portal

Save those admin hours with the option to allow parents to submit absences and schedule makeups right from the Parent Portal. Go to Tools> Edit Email Templates, select 136 or 137 to send informative emails to your families so that they know how to do this!

Watch the video on how to set up this new feature

Be sure to check out this template

Watch the instructional video for your families

305/14/20Email Student Schedules: Contact and Student names added

Contact and Student names are now showing in Email Student Schedules when sending a Student Schedule to a family when sending from the Student page.

See Student page - Email Student Schedule

Click here to see our Help Guide Article

405/07/20NEW Mass drop classes

Jackrabbit users can now drop all classes for a student or family at one time from the student and family records.

See new mass drop classes button

See this article in the Help Guide for more details

505/07/20Class Skills Worksheet: Display additional information

Class Skills Worksheets now have the option to display roll notes, allergies, and special needs.

See new display settings for Class Skills Worksheets

605/07/20Revenue Reconciliation Report: Add search criteria

Location and Payment Method search criteria options added to Revenue Reconciliation Reports.

See new search criteria for Revenue Reconciliation Reports

704/27/20Credits: Search and mass apply

With a new option under the Transactions menu, Find Unapplied Credits, you can now search and apply outstanding credits to multiple family accounts at one time.

Help article and video for more information

804/23/20Absences: Add multiple for student or family

Quickly submit absences for a period of time from the student or family record.

See new submit absence option

904/14/20Staff Portal: Display Virtual Classes and Resources

Virtual Classes and Class Resources are now viewable in the Staff Portal.

Note: All Resources that were previously shared to the Parent Portal will automatically be shown in the Staff Portal. New Resources added from this point forward should be shared to the Staff Portal as needed.

See Virtual Classes and Resources in the Staff Portal

1004/09/20Classes Search: Resources criteria added

The Classes Search now includes search criteria for Resources to help quickly find classes that have resources added.

See new Classes Search criteria

1104/07/20NEW All Families

The All Families page allows you to quickly and efficiently find the information you need, related to family accounts.

Walk through the tour

Help article and video for more information
1204/02/20Skills: Display options for Staff Portal

Select which skills show in the Staff Portal based on whether they are class-assigned skills or student-assigned skills.

See Skills settings for Staff Portal

1304/02/20NEW Gender Customization

You now have the ability to edit your drop-down lists for gender to include more inclusive options in addition to male and female.

See Gender drop-down list

1403/27/20Sent Emails report: Add Contact Us correspondence

The Sent Emails report will now show correspondence sent by your customers to your organization through the Parent Portal's Contact Us form. This report is not retroactive and will only show correspondence from the parent portal going forward.

1503/27/20NEW Resource Management

A new Resources tab is now available on the Families, Students, Class, and Staff Records. Resources added to the Class records can be viewable from the Parent Portal.

See new Resources tab

Help article and video for more information

1603/24/20Classes Search: Virtual Class fields added

The Classes Search now has the option to search for classes that do or do not have a Virtual Class link added.

See new Classes Search criteria

1703/24/20Edit All Classes: Virtual Class fields added

Edit All Classes now includes the Virtual Class fields (Link URL and Link Text) to help add links to multiple classes at one time.

See new Virtual Class fields on Edit All Classes

Help article and video for more information

1803/19/20Post Late Fees/Misc Fees: Duplicate detection optional

When using Post Late Fees/Misc Fees, you can now decide when you want to use duplicate detection.

See optional duplicate detection

1903/19/20Mobile Inventor: Reload Punch Cards

Parents can now reload and purchase punch cards from the Mobile Inventor app for your organization. Purchases of punch cards will be recorded on the family's account in your Jackrabbit application.

Learn more about Mobile Inventor punch cards

2003/17/20NEW Virtual Class Links

Take your classes online with the new option on the class record to add video links to the class record. Parents will able to access the video in the Parent Portal if they have an active student enrolled in the class or scheduled for a makeup.

See new virtual class fields on class record

Help article for more information

2103/17/20NEW Email Templates

To help you communicate with families during unexpected closures, there are new email templates available for use.

See new email templates

2203/05/20SpotTV: NEW Integration

Jackrabbit now partners with SpotTV for video streaming integration through the Parent Portal.

Learn more about SpotTV integration

2303/05/20Email Student Schedules: Contact and Student name added

Contact and student names now show at the top of the page when sending student schedules to a family from the Family page.

See Email Student Schedules

2403/05/20Edit All Classes: Duration Search Criteria Added

In Edit All Classes, you can now search for classes by Class Duration.

See Edit All Classes Search Criteria

2502/20/20Email: Contact and student name added

Contact and student names now show at the top of the email editor when sending an email to a family.

See contact and student names

Blog for more information

2602/06/20Staff Portal: Enter future absences

Staff who use the Staff Portal to take attendance can now enter future absences for students.

See Staff Portal future absence example

2702/06/20Parent Portal: Display wait listed classes

The Parent Portal will now display the classes that a student is on the wait list for, below their normal classes.

See Wait Lists in the Parent Portal example

Blog for more information

2801/09/20Post Late Fees/Misc Fees: add tax option

A checkbox for Tax was added to Post Late Fees/Misc Fees in the Transactions Detail section. 

See Post Late Fees/Misc Fees tax option

2901/09/20NEW Staff Certifications

Staff Certifications allows you to track trainings and certifications for each staff member. Certifications can be marked as required and set with an expiration date. 

See Staff Certifications example

Blog for more information

3001/09/20Parent Portal: Gender optional

The Parent Portal has a new setting to give flexibility to the gender drop-down. Gender can be required, hidden, or optional to match the web registration form.

See Parent Portal gender settings

Blog for more information

3101/09/20Parent Portal: Email notification settings added

New options have been added to the Parent Portal settings tab to allow you to decide which automated email notifications your organization and families will receive.

See Parent Portal email notification settings

Blog for more information

3201/09/20Paid Fees Report: Multi-select Session option added

The Paid Fees Report now allows you to select more than one session at time when running the report. 

See Paid Fees Report example

3312/05/19Lesson Plans: Visible in the Staff Portal

Lesson Plans are now visible from inside the Staff Portal when lesson plans have been added to a class record. 

See Lesson Plans in the Staff Portal

Blog for more information

3411/21/19Web Registration Form : T-shirt size added

The T-shirt size drop-down is now available on the Web Registration form. The field defaults to optional, however, you can change the field to be hidden or required on your form. To do so, go to Tools > Online Web Registration > Field Options/Labels.

See T-shirt size setting on Web Registration Form

3511/15/19Student Detail Report: Print button added

A print button was added to the Student Detail Report for easy printing.

See updated Student Detail Report example

3611/15/19New Sent Emails Report

The Sent Emails Report allows you to search for emails that have been sent by users in your database. You can preview the email sent and check on the status per recipient.

Blog for more information

3710/24/19QuickBooks Online Authentication

In order to keep up with the the authentication supported by QuickBooks Online, we have updated our integration to the newer authentication system. You will need to reconnect your QuickBooks online account to Jackrabbit. 

Blog for more information

3810/24/19New Student Detail Report

There's a new Student Detail Report, which is a great tool to find information about students in one place. The report results includes important student information such as:

  • student's name,
  • student's birthday
  • student's age
  • student's gender
  • student's classes
  • contact's name
  • contact type
  • contact's email
  • contact's address

See Student Detail Report example

Blog for more information

3910/03/19New Notes Tab

A new Notes tab is available on Family, Student, Class, and Staff records for keeping internal notes. Each note shows:

  • who created the note and when,
  • the content of the note
  • who modified the note and when

Notes are NOT viewable in the Parent Portal.

See an example of the Notes tab

Watch the video on Notes

Blog for more information

4010/03/19Billing Portal: Automatic Login for Billing Contact

Billing contacts can automatically login to the Billing Portal when clicking the link from the My Account page in Jackrabbit.

Billing contacts will also see a new option under the Tools menu, Pay My Bill/Update Account, for quick access to the Billing Portal.

4110/03/19Discounting & Prorating: New Class Setting

Each class record has a new check box that allows you to exclude the class from multi-class discounts or the total hours count when checked. The new setting is only available when using the new Post Tuition Fees.

See New Class Setting

Blog for more information 

4209/03/19Email Student Schedules: Display First ClassWhen using Email Student Schedules, the first class will display for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Email Student Schedules
4309/03/19Parent Portal: Display First ClassThe Parent Portal displays the first class for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Parent Portal
4408/20/19New Revenue Reconciliation Reports

With the new Revenue Reconciliation Reports, you now have the option to track revenue by Class Location. When tracking revenue by Class Location, you can report how much revenue is generated at each location, regardless of the family's location. This is most helpful when you have multiple locations. See Revenue Reconciliation Reports

Blog for more information

    4508/20/19New Tuition Not Posted Report

    There's a new Tuition Not Posted Report which searches by date range for any class enrollment that doesn't have a corresponding tuition fee posted, as identified by the student and class assigned to the tuition fee.  See Tuition Not Posted Report

    Blog for more information

    4608/20/19Process Class Registrations Report: Several Improvements

    The Process Class Registrations Report has been improved with the following:

    • Update records when a student is dropped, deleted, or moved from a waitlist
    • Allow users to mass update records
    • Add 'Session' drop-down to Search Criteria. See Search Criteria
    • Sort report with the newest registrations and enrollments at the top

    See Process Class Registrations Report example

    Blog for more information

    4708/06/19Dashboard: Added Class Registrations SettingsYou can now control which records show on your dashboard to help you keep your dashboard clean. See Class Registrations Dashboard settings
    4807/23/19New ePayments WizardFor those who haven't set up their database to accept ePayments, there's a new wizard to make it easier by walking you through the process. See ePayments Wizard
    4907/23/19Email Listing: Added Email Email Listing now has the ability to email from the search result list. See Email Listing
    5007/23/19Aged Accounts Details: Added search option

    Aged Accounts Details has a new search criteria called Do you want to show all families or only those with unpaid fees? This gives you the option to pick either Show all families or Only show families with unpaid fees. Showing all families includes families with credit balances and zero balances, even when there are no unpaid fees. This change will help when reconciling to the Family Balance Summary report.

    See Aged Accounts Details new search option

    5107/02/19New Process Registrations Report

    There's a new Process Registrations report which allows office staff to review pertinent information for online registrations, class enrollments from the Parent Portal, and waitlist additions! There are two ways to get to the report: Dashboard and Reports menu See how to find the report

    Blog for more information

    5207/02/19Add Classes: Billing Method & Billing Cycle RequiredWhen adding classes, Billing Method and Billing Cycle are now required. These fields are very important when posting discounted and prorated tuition. Therefore ensuring classes are set-up correctly will help when it's time to post tuition. Haven't started discounting and prorating tuition yet? Click here for more information
    5306/25/19Student Photos - Added in Parent Portal

    Parent Portal now shows student photos and allows the parent to upload their own photo! Additional benefits are: the photo also shows in the Clock and adding photos in Jackrabbit Care was improved to be more user friendly. See Parent Portal Edit Photo 

    Blog for more information

    5406/25/19New Tax ID

    A new Tax ID field has been added! This allows you to enter your tax ID number so it can appear on receipts, statements and parent portal transaction lists. You also have the ability to name the field yourself. To see this, go to Edit Settings>Tools>Org Defaults. See Tax Id Fields

    Blog for more information

    5506/18/19Discounting & Prorating Tuition - New Settings

    Tuition Fee Settings has two new settings so you can choose how to calculate tuition from web registration, quick registration, enroll button/links, and parent portal:

    • How to count multi-class discounts across different
      • Sessions
      • Category 1 values
      • Tuition Discount Rules
    • How to add hours across 
      • Sessions
      • Category 1 values

    See New Tuition Settings

    Blog for more information

    5606/18/19Families Search - Added Email Families Search can now send emails! To do so, select the individual families or use the Email All checkbox at the top of the column. Then click the Email button. See Families Search Email
    5705/20/19Aged Accounts Details: Several Improvements

    Aged Accounts Details has been improved with the following: 

    • Search by Transaction Type
    • Search by Subtype
    • See the Billing Contact Email, Transaction Type and Subtype in report columns
    • Email directly from the report
    • See Aged Accounts Details
    5805/20/19Class Skills/Levels Report: Several Improvements to the Worksheet Display

    Class Skill/Levels Report Worksheet display has new options!

    • Display Enroll Type
    • Display Birthdays in the next X Days
    • 'Include Skills without a date started' can now be changed to 'Yes'
    • See Class Skills/Levels Report

    Blog for more information

    5905/07/19Transaction Search - Added Mass Edit

    Search Transactions can now edit multiple transactions at once! To do so, run the transaction search and individually select the transactions you want to edit or use the Edit All checkbox at the top of the column. You'll then see a blue message box with an edit icon on the right. Click this edit icon to change the transactions. See Transactions Mass Edit

    Blog for more information


    6005/07/19Online Web Registration - Added Show/Hide Class Information

    Online Web Registration Settings now have the ability to hide class information on the registration form, including instructor nickname, openings and start/end dates. To do so, go to Tools>Online Web Registration>Settings and look for the new Show/Hide Class Information on the Registration form section. See Show/Hide Class Information

    Blog with more information

    6104/23/19Transaction Subtypes - Added Hide Option

    Hide Transaction Subtypes you're no longer using to reduce errors. To do so, go to Tools>Edit Settings>Drop-Down Lists and select Transaction Subtypes. See Hide Transaction Subtypes

    Blog with more information

    6204/23/19Masking Personal Information

    For continued protection of sensitive information, we're now masking these fields:

    Blog with more information

    6304/03/19Enrolling Students - Improved Workflow

    Enrolling students is now easier with several improvements made to the workflow. For more information, use the blog links below:

    Blog Information Part 1

    Blog Information Part 2


    6404/03/19Express Payroll Improvements

    Several improvements have been made for Express Payroll clients:

    Staff ID will be automatically populated when a staff person is created

    Export to Payroll has 2 new options:

    • Export Staff Details - Export staff details to send to your payroll company See Export Staff Details
    • Payroll Codes - Add payroll codes as a column in the export to payroll file. Use these to enter flat wage payroll items, such as birthday parties, competitions, etc See Payroll Codes
    6504/03/19Post Tuition Fees - Added Category 1,2,3 as a Class Filters when post by Class Fee

    Post Tuition Fees, when posting by class fee, now has Category 1,2,3 as a class filters. This allows you to target your families easier and ensure you are posting fees to the right people. See PTF Cat 1,2,3

    Blog with more information

    6604/03/19Staff Search - Added Email

    Staff Search now has the ability to email staff from the search results list. See Staff Search Email Option

    Blog with more information

    6704/03/19Email Template: Added Search

    Email Templates now has the ability to search by template name to make finding the template quick and easy. See Email Templates Search

    Blog with more information

    6803/19/19Staff Portal - Added Email Reply Option

    When a staff person is allowed to send emails from the staff portal, there's a new option to have the email replies be sent to the staff person's email, instead of the organization email. This setting is found either in Staff Portal>Settings>Edit All Staff Portal Settings or in each person's Staff Record>Portal Settings tab. See Setting

    If you haven't started using the staff portal, use the Staff Portal Guided Set Up to get it up and running.

    Blog with more information

    6903/19/19List All/Active Classes - Improved Tuesday & Thursday Filters

    Filtering classes by Tuesday and Thursday is now easier! Simply use Tu to search for Tuesday classes and Th for Thursday classes. Blog with more information

    7003/19/19Fee Summary Report - Added Summary

    The Fee Summary Report now has a Summary option which summarizes fees for each Category 1 and Transaction Type. See Summary Setting,   See Summary View

    7103/07/19Paid Fees : Added Fee Date Search Criteria

    Paid Fees now has Fee Date From/Through as a search criteria! This will helps schools using accrual accounting, to make adjustements for:

    Blog with more information


    7203/07/19Class Skills/Levels Report - New Progress Report Option

    Class Skills/Levels Report has a new progress report option! This report includes:

    • An overall skills status bar 
    • Status bar for how many skills have been started, tested and attained
    • A legend for started, tested and attained
    • Each skill and sub-skills' status
    • Your logo
    • See New Progress Report

    To see the progress report in your database, go to the Class Skills/Level Report and in the Display Settings Section, select I would like a skills progress report. See Skills Progress Report Setting

    Blog with more information

    7302/19/19Scheduled Emails - Added Send Now Option

    Scheduled Emails now has the ability to send a scheduled email now. To do this, go to Scheduled Emails and click the new Send icon See New Send Icon

    Then click the Send Now button See Send Now Option

    Blog with more information


    7402/19/19Student Attendance Report - Added Setting

    Student Attendance Report has a new display setting option to Ignore class start and end dates. This is helpful to those who run perpetual classes, meaning their classes don't have end dates and the same classes are used indefinitely. This allows more attendance history to be displayed. See New SettingBlog with more information

    7501/29/19Email Families: Search Criteria Change

    Email Families now has the Enrollment Status search criteria grouped together and moved to the top. Also, if you select search criteria which doesn't work together, Jackrabbit recognizes this and will notify you with an on-screen alert. See Email Families Changes

    7601/29/19NEW Fee Summary Report

    A new Fee Summary Report was created to help you easily see what has been paid and what is still owed. Highlights about the new report:

    • Simple format provides valuable information using the Transaction Date
    • Easy to read - only one row per fee 
    • Amount paid column includes all account credits, not just the payment
    • View accounts receivable by a specific Category 1 or Transaction Type

    See Fee Summary Report

    7712/20/18New Makeup Expiration Date

    New makeup expiration date option is now available to you! Go to Tools>Edit Settings and in the Student Settings section, you'll see the following options:

         *No expiration date - they can makeup the missed class at any time

         *Based on a time limit - # days, weeks, months

         *Until the last day of the session

    See Makeup Expiration Setting

    7812/20/18Family ePayment Listing: Add email from grid

    Family ePayment Listing now gives you the ability to send an email from the results page, to make contacting families easier.

    7912/04/18Parent Portal - Fixed Fee Messaging for EnrollmentsFamilies with fixed fees will now see messaging in the parent portal when enrolling. This lets them know they have a fixed fee and no fees will be posted at the time of enrollment. It also tells parents the fixed fee amount is subject to change due to the new enrollment and will be reviewed by your organization. See Messaging Example

    Your organization will receive an email letting you know a family/student with an active fixed fee has enrolled into more classes. This is your notification to review the fixed fee for possible changes.
    8012/04/18Attendance Improvements in Staff & Parent Portal

    Staff Portal has been improved to make it a cleaner and easier experience.

    *Replaced icons with words See Example
    *Added Attendance button to shows the student's attendance history. This makes it easier to identify any attendance issues. See Example

    Parent Portal now has the option to show attendance issues. If you'd like parents to see this information, go to Tools>Parent Portal>Setting to turn it on. See Example

    8112/04/18Skills Email - Added Notes, Date & Direct LinksThe skills email sent to parents now includes the skill note, along with the date the note was updated. We've also added a direct link to the Parent Portal and links to view the skill or watch the skill video. See Skill Email Example
    8212/04/18New Family Discount RuleTuition Discount Rule can now be at the family level. This makes tuition discount rules even more powerful by over-riding the rules associated with the student's classes and forcing Jackrabbit to use the family assigned rule insted. See Family Rule Example
    8311/20/18New Custom Billing CycleNew Custom Billing Cycles are now available in Tuition Billing Settings! You can now easily create a custom billing cycle starting from the date of your choice and running anywhere between 1 to 52 weeks. To add a custom billing cycle, click Tools>Edit Settings>Tuition Settings. Then click on Manage Tuition Billing Settings.
    Visit our Help Center for more information
    See Tuition Billing Settings Example
    8411/20/18Post Tuition Fees - Billing Cycle Format ChangePost Tuition Fees' Billing Cycle start date is now a drop-down list. See Billing Cycle Start Date Example
    8511/20/18Student Attendance Report - New Summary OptionStudent Attendance Report now has a summary option, which will show one row per student. See Student Attendance Report
    8611/06/18Staff Portal - New Skill Started Icon

    Staff Portal has a new icon to represent the Skill Started status. See Skill Started Icon

    8711/06/18Parent Portal - Added Add/Update Credit Card AddressThe Parent Portal now allows parents to add and update their credit card billing address.
    8811/06/18Skills Email - More Visually AppealingThe Skills email sent to parents is now more visually appealing and mobile responsive. See Skill Email Example
    8911/06/18Discounting & Prorating - Added to Parent Portal, Quick Registration, Class & Student Enroll ButtonsAutomatic discounting & prorating has been added to several places!
    *Parent Portal - Parents will see an accurate tuition amount in their cart to see the exactly amount of tuition. Parents can also click on the transaction after it's posted to see the calculation details. See Parent Portal Cart
    *Quick Registration - Jackrabbit calculates the discounted and prorated tuition in the Post Enrollment Fees page so your front desk doesn't have to! See Quick Registration Post Enrollment Fees
    *Class Detail's Enroll button - Similar to Quick Registration, the Post Enrollment Fees page calculates the discounted and prorated tuition.
    *Student Detail's Enroll button - Similar to Quick Registration, the Post Enrollment Fees page calculates the discounted and prorated tuition.
    9009/25/18Staff Portal - New Attendance OptionsStaff Portal has additional attendance options! These are Late, Left Early, and Observing. This allows staff to correctly represent the student's presence in a class. To try it in the staff portal, click the Present button's down arrow See New Options in Staff Portal

    The Student Attendance Report was also updated with new columns for % Late, Left Early, and Observing. This will allow you to quickly and easily identify problems. See Student Attendance Report New Columns
    9109/25/18Student Attendance Report: Misc ImprovementsStudent Attendance Report has a few improvements:
    *New Absence/Attendance button on the student page. This button opens the Student Attendance Report
    *Button also added to the class page
    *Instructor list now separates active and inactive instructors. Active instructors sort to the top
    See Absence/Attendance button example in a student page
    9209/11/18Parent Portal: Fees for Waitlisted Classes Not ShownParent Portal will no longer show the class tuition fee when a student is waitlisted into a class.
    9309/11/18Student Attendance Report: Added Class StatusStudent Attendance Report now has Class Status as a search criteria See Class Status
    9409/11/18Class Rolls: Added Parent Last NameClass Rolls will now show the parent last name. Also, if you track attendance, the Absences/Makeups section will no longer show.
    9508/28/18Parent Portal - Added Staff NicknameThere's a new Parent Portal Setting for Show Instructor Nickname. When set to Yes, a new field appears in the Staff page called Public Nickname. When a nickname is entered, the Parent Portal shows the nickname instead of the instructor's first and last name. See Parent Portal Setting, See Staff Page, See Parent Portal
    9608/28/18Calendars - Font changed for dark backgroundsThe calendars (weekly calendar, day view, room view) now use a bold white font when the class's background color is dark. This makes it easier to read. See Calendar Example
    9708/15/18Family Address Listing: Added Email OptionYou can now email directly from the Family Address Listing report. Simply check the families to include and click the Email button at the top left of the page.
    9808/14/18New Term Legacy SkillsA new term has been added to Jackrabbit for Legacy Skills. This is to differentiate between the skills shown at the top of the student's Skills tab and the skills shown at the bottom of the page. See Students Skills Tab. The Skills label on the Class Rolls search criteria page was also updated to Legacy Skills. See Class Rolls Search Criteria
    9908/14/18Staff Portal: Added Grade Level

    Staff Portal now shows students' grade level inside the More button. The layout of the information was also updated to make it easier to read. More button with Grade Level & New Layout

    10008/07/18New Discounting & Prorating Wizard

    A wizard for discounting and prorating tuition is now available to guide you through the set-up! We also updated the tuition settings page to a simplified look. To see the wizard and the new settings page, go to Tools>Edit Settings and click on Tuition Settings. See Wizard , See Tuition Settings