Most Recent Software Enhancements

#DateEnhancementDescription
112/05/19Lesson Plans: Visible in the Staff Portal

Lesson Plans are now visible from inside the Staff Portal when lesson plans have been added to a class record. 

See Lesson Plans in the Staff Portal

211/21/19Web Registration Form : T-shirt size added

The T-shirt size drop-down is now available on the Web Registration form. The field defaults to optional, however, you can change the field to be hidden or required on your form. To do so, go to Tools > Online Web Registration > Field Options/Labels.

See T-shirt size setting on Web Registration Form

311/15/19Student Detail Report: Print button added

A print button was added to the Student Detail Report for easy printing.

See updated Student Detail Report example

411/15/19New Sent Emails Report

The Sent Emails Report allows you to search for emails that have been sent by users in your database. You can preview the email sent and check on the status per recipient.

Blog for more information

510/24/19QuickBooks Online AuthenticationIn order to keep up with the the authentication supported by QuickBooks Online, we have updated our integration to the newer authentication system. You will need to reconnect your QuickBooks online account to Jackrabbit. 
610/24/19New Student Detail Report

There's a new Student Detail Report, which is a great tool to find information about students in one place. The report results includes important student information such as:

  • student's name,
  • student's birthday
  • student's age
  • student's gender
  • student's classes
  • contact's name
  • contact type
  • contact's email
  • contact's address

See Student Detail Report example

Blog for more information

710/03/19New Notes Tab

A new Notes tab is available on Family, Student, Class, and Staff records for keeping internal notes. Each note shows:

  • who created the note and when,
  • the content of the note
  • who modified the note and when

Notes are NOT viewable in the Parent Portal.

See an example of the Notes tab

Watch the video on Notes

Blog for more information

810/03/19Billing Portal: Automatic Login for Billing Contact

Billing contacts can automatically login to the Billing Portal when clicking the link from the My Account page in Jackrabbit.

Billing contacts will also see a new option under the Tools menu, Pay My Bill/Update Account, for quick access to the Billing Portal.

910/03/19Discounting & Prorating: New Class Setting

Each class record has a new check box that allows you to exclude the class from multi-class discounts or the total hours count when checked. The new setting is only available when using the new Post Tuition Fees.

See New Class Setting

Blog for more information 

1009/03/19Email Student Schedules: Display First ClassWhen using Email Student Schedules, the first class will display for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Email Student Schedules
1109/03/19Parent Portal: Display First ClassThe Parent Portal displays the first class for each student enrolled. The date shown is the first class the student can attend based on when the student enrolls and when the class meets. See Display First Class in Parent Portal
1208/20/19New Revenue Reconciliation Reports

With the new Revenue Reconciliation Reports, you now have the option to track revenue by Class Location. When tracking revenue by Class Location, you can report how much revenue is generated at each location, regardless of the family's location. This is most helpful when you have multiple locations. See Revenue Reconciliation Reports

Blog for more information

    1308/20/19New Tuition Not Posted Report

    There's a new Tuition Not Posted Report which searches by date range for any class enrollment that doesn't have a corresponding tuition fee posted, as identified by the student and class assigned to the tuition fee.  See Tuition Not Posted Report

    Blog for more information

    1408/20/19Process Class Registrations Report: Several Improvements

    The Process Class Registrations Report has been improved with the following:

    • Update records when a student is dropped, deleted, or moved from a waitlist
    • Allow users to mass update records
    • Add 'Session' drop-down to Search Criteria. See Search Criteria
    • Sort report with the newest registrations and enrollments at the top

    See Process Class Registrations Report example

    Blog for more information

    1508/06/19Dashboard: Added Class Registrations SettingsYou can now control which records show on your dashboard to help you keep your dashboard clean. See Class Registrations Dashboard settings
    1607/23/19New ePayments WizardFor those who haven't set up their database to accept ePayments, there's a new wizard to make it easier by walking you through the process. See ePayments Wizard
    1707/23/19Email Listing: Added Email Email Listing now has the ability to email from the search result list. See Email Listing
    1807/23/19Aged Accounts Details: Added search option

    Aged Accounts Details has a new search criteria called Do you want to show all families or only those with unpaid fees? This gives you the option to pick either Show all families or Only show families with unpaid fees. Showing all families includes families with credit balances and zero balances, even when there are no unpaid fees. This change will help when reconciling to the Family Balance Summary report.

    See Aged Accounts Details new search option

    1907/02/19New Process Registrations Report

    There's a new Process Registrations report which allows office staff to review pertinent information for online registrations, class enrollments from the Parent Portal, and waitlist additions! There are two ways to get to the report: Dashboard and Reports menu See how to find the report

    Blog for more information

    2007/02/19Add Classes: Billing Method & Billing Cycle RequiredWhen adding classes, Billing Method and Billing Cycle are now required. These fields are very important when posting discounted and prorated tuition. Therefore ensuring classes are set-up correctly will help when it's time to post tuition. Haven't started discounting and prorating tuition yet? Click here for more information
    2106/25/19Student Photos - Added in Parent Portal

    Parent Portal now shows student photos and allows the parent to upload their own photo! Additional benefits are: the photo also shows in the Clock and adding photos in Jackrabbit Care was improved to be more user friendly. See Parent Portal Edit Photo 

    Blog for more information

    2206/25/19New Tax ID

    A new Tax ID field has been added! This allows you to enter your tax ID number so it can appear on receipts, statements and parent portal transaction lists. You also have the ability to name the field yourself. To see this, go to Edit Settings>Tools>Org Defaults. See Tax Id Fields

    Blog for more information

    2306/18/19Discounting & Prorating Tuition - New Settings

    Tuition Fee Settings has two new settings so you can choose how to calculate tuition from web registration, quick registration, enroll button/links, and parent portal:

    • How to count multi-class discounts across different
      • Sessions
      • Category 1 values
      • Tuition Discount Rules
    • How to add hours across 
      • Sessions
      • Category 1 values

    See New Tuition Settings

    Blog for more information

    2406/18/19Families Search - Added Email Families Search can now send emails! To do so, select the individual families or use the Email All checkbox at the top of the column. Then click the Email button. See Families Search Email
    2505/20/19Aged Accounts Details: Several Improvements

    Aged Accounts Details has been improved with the following: 

    • Search by Transaction Type
    • Search by Subtype
    • See the Billing Contact Email, Transaction Type and Subtype in report columns
    • Email directly from the report
    • See Aged Accounts Details
    2605/20/19Class Skills/Levels Report: Several Improvements to the Worksheet Display

    Class Skill/Levels Report Worksheet display has new options!

    • Display Enroll Type
    • Display Birthdays in the next X Days
    • 'Include Skills without a date started' can now be changed to 'Yes'
    • See Class Skills/Levels Report

    Blog for more information

    2705/07/19Transaction Search - Added Mass Edit

    Search Transactions can now edit multiple transactions at once! To do so, run the transaction search and individually select the transactions you want to edit or use the Edit All checkbox at the top of the column. You'll then see a blue message box with an edit icon on the right. Click this edit icon to change the transactions. See Transactions Mass Edit

    Blog for more information

     

    2805/07/19Online Web Registration - Added Show/Hide Class Information

    Online Web Registration Settings now have the ability to hide class information on the registration form, including instructor nickname, openings and start/end dates. To do so, go to Tools>Online Web Registration>Settings and look for the new Show/Hide Class Information on the Registration form section. See Show/Hide Class Information

    Blog with more information

    2904/23/19Transaction Subtypes - Added Hide Option

    Hide Transaction Subtypes you're no longer using to reduce errors. To do so, go to Tools>Edit Settings>Drop-Down Lists and select Transaction Subtypes. See Hide Transaction Subtypes

    Blog with more information

    3004/23/19Masking Personal Information

    For continued protection of sensitive information, we're now masking these fields:

    Blog with more information

    3104/03/19Enrolling Students - Improved Workflow

    Enrolling students is now easier with several improvements made to the workflow. For more information, use the blog links below:

    Blog Information Part 1

    Blog Information Part 2

     

    3204/03/19Express Payroll Improvements

    Several improvements have been made for Express Payroll clients:

    Staff ID will be automatically populated when a staff person is created

    Export to Payroll has 2 new options:

    • Export Staff Details - Export staff details to send to your payroll company See Export Staff Details
    • Payroll Codes - Add payroll codes as a column in the export to payroll file. Use these to enter flat wage payroll items, such as birthday parties, competitions, etc See Payroll Codes
    3304/03/19Post Tuition Fees - Added Category 1,2,3 as a Class Filters when post by Class Fee

    Post Tuition Fees, when posting by class fee, now has Category 1,2,3 as a class filters. This allows you to target your families easier and ensure you are posting fees to the right people. See PTF Cat 1,2,3

    Blog with more information

    3404/03/19Staff Search - Added Email

    Staff Search now has the ability to email staff from the search results list. See Staff Search Email Option

    Blog with more information

    3504/03/19Email Template: Added Search

    Email Templates now has the ability to search by template name to make finding the template quick and easy. See Email Templates Search

    Blog with more information

    3603/19/19Staff Portal - Added Email Reply Option

    When a staff person is allowed to send emails from the staff portal, there's a new option to have the email replies be sent to the staff person's email, instead of the organization email. This setting is found either in Staff Portal>Settings>Edit All Staff Portal Settings or in each person's Staff Record>Portal Settings tab. See Setting

    If you haven't started using the staff portal, use the Staff Portal Guided Set Up to get it up and running.

    Blog with more information

    3703/19/19List All/Active Classes - Improved Tuesday & Thursday Filters

    Filtering classes by Tuesday and Thursday is now easier! Simply use Tu to search for Tuesday classes and Th for Thursday classes. Blog with more information

    3803/19/19Fee Summary Report - Added Summary

    The Fee Summary Report now has a Summary option which summarizes fees for each Category 1 and Transaction Type. See Summary Setting,   See Summary View

    3903/07/19Paid Fees : Added Fee Date Search Criteria

    Paid Fees now has Fee Date From/Through as a search criteria! This will helps schools using accrual accounting, to make adjustements for:

    Blog with more information

     

    4003/07/19Class Skills/Levels Report - New Progress Report Option

    Class Skills/Levels Report has a new progress report option! This report includes:

    • An overall skills status bar 
    • Status bar for how many skills have been started, tested and attained
    • A legend for started, tested and attained
    • Each skill and sub-skills' status
    • Your logo
    • See New Progress Report

    To see the progress report in your database, go to the Class Skills/Level Report and in the Display Settings Section, select I would like a skills progress report. See Skills Progress Report Setting

    Blog with more information

    4102/19/19Scheduled Emails - Added Send Now Option

    Scheduled Emails now has the ability to send a scheduled email now. To do this, go to Scheduled Emails and click the new Send icon See New Send Icon

    Then click the Send Now button See Send Now Option

    Blog with more information

     

    4202/19/19Student Attendance Report - Added Setting

    Student Attendance Report has a new display setting option to Ignore class start and end dates. This is helpful to those who run perpetual classes, meaning their classes don't have end dates and the same classes are used indefinitely. This allows more attendance history to be displayed. See New SettingBlog with more information

    4301/29/19Email Families: Search Criteria Change

    Email Families now has the Enrollment Status search criteria grouped together and moved to the top. Also, if you select search criteria which doesn't work together, Jackrabbit recognizes this and will notify you with an on-screen alert. See Email Families Changes

    4401/29/19NEW Fee Summary Report

    A new Fee Summary Report was created to help you easily see what has been paid and what is still owed. Highlights about the new report:

    • Simple format provides valuable information using the Transaction Date
    • Easy to read - only one row per fee 
    • Amount paid column includes all account credits, not just the payment
    • View accounts receivable by a specific Category 1 or Transaction Type

    See Fee Summary Report

    4512/20/18New Makeup Expiration Date

    New makeup expiration date option is now available to you! Go to Tools>Edit Settings and in the Student Settings section, you'll see the following options:

         *No expiration date - they can makeup the missed class at any time

         *Based on a time limit - # days, weeks, months

         *Until the last day of the session

    See Makeup Expiration Setting

    4612/20/18Family ePayment Listing: Add email from grid

    Family ePayment Listing now gives you the ability to send an email from the results page, to make contacting families easier.

    4712/04/18Parent Portal - Fixed Fee Messaging for EnrollmentsFamilies with fixed fees will now see messaging in the parent portal when enrolling. This lets them know they have a fixed fee and no fees will be posted at the time of enrollment. It also tells parents the fixed fee amount is subject to change due to the new enrollment and will be reviewed by your organization. See Messaging Example

    Your organization will receive an email letting you know a family/student with an active fixed fee has enrolled into more classes. This is your notification to review the fixed fee for possible changes.
    4812/04/18Attendance Improvements in Staff & Parent Portal

    Staff Portal has been improved to make it a cleaner and easier experience.

    *Replaced icons with words See Example
    *Added Attendance button to shows the student's attendance history. This makes it easier to identify any attendance issues. See Example

    Parent Portal now has the option to show attendance issues. If you'd like parents to see this information, go to Tools>Parent Portal>Setting to turn it on. See Example

    4912/04/18Skills Email - Added Notes, Date & Direct LinksThe skills email sent to parents now includes the skill note, along with the date the note was updated. We've also added a direct link to the Parent Portal and links to view the skill or watch the skill video. See Skill Email Example
    5012/04/18New Family Discount RuleTuition Discount Rule can now be at the family level. This makes tuition discount rules even more powerful by over-riding the rules associated with the student's classes and forcing Jackrabbit to use the family assigned rule insted. See Family Rule Example
    5111/20/18New Custom Billing CycleNew Custom Billing Cycles are now available in Tuition Billing Settings! You can now easily create a custom billing cycle starting from the date of your choice and running anywhere between 1 to 52 weeks. To add a custom billing cycle, click Tools>Edit Settings>Tuition Settings. Then click on Manage Tuition Billing Settings.
    Visit our Help Center for more information
    See Tuition Billing Settings Example
    5211/20/18Post Tuition Fees - Billing Cycle Format ChangePost Tuition Fees' Billing Cycle start date is now a drop-down list. See Billing Cycle Start Date Example
    5311/20/18Student Attendance Report - New Summary OptionStudent Attendance Report now has a summary option, which will show one row per student. See Student Attendance Report
    5411/06/18Staff Portal - New Skill Started Icon

    Staff Portal has a new icon to represent the Skill Started status. See Skill Started Icon

    5511/06/18Parent Portal - Added Add/Update Credit Card AddressThe Parent Portal now allows parents to add and update their credit card billing address.
    5611/06/18Skills Email - More Visually AppealingThe Skills email sent to parents is now more visually appealing and mobile responsive. See Skill Email Example
    5711/06/18Discounting & Prorating - Added to Parent Portal, Quick Registration, Class & Student Enroll ButtonsAutomatic discounting & prorating has been added to several places!
    *Parent Portal - Parents will see an accurate tuition amount in their cart to see the exactly amount of tuition. Parents can also click on the transaction after it's posted to see the calculation details. See Parent Portal Cart
    *Quick Registration - Jackrabbit calculates the discounted and prorated tuition in the Post Enrollment Fees page so your front desk doesn't have to! See Quick Registration Post Enrollment Fees
    *Class Detail's Enroll button - Similar to Quick Registration, the Post Enrollment Fees page calculates the discounted and prorated tuition.
    *Student Detail's Enroll button - Similar to Quick Registration, the Post Enrollment Fees page calculates the discounted and prorated tuition.
    5809/25/18Staff Portal - New Attendance OptionsStaff Portal has additional attendance options! These are Late, Left Early, and Observing. This allows staff to correctly represent the student's presence in a class. To try it in the staff portal, click the Present button's down arrow See New Options in Staff Portal

    The Student Attendance Report was also updated with new columns for % Late, Left Early, and Observing. This will allow you to quickly and easily identify problems. See Student Attendance Report New Columns
    5909/25/18Student Attendance Report: Misc ImprovementsStudent Attendance Report has a few improvements:
    *New Absence/Attendance button on the student page. This button opens the Student Attendance Report
    *Button also added to the class page
    *Instructor list now separates active and inactive instructors. Active instructors sort to the top
    See Absence/Attendance button example in a student page
    6009/11/18Parent Portal: Fees for Waitlisted Classes Not ShownParent Portal will no longer show the class tuition fee when a student is waitlisted into a class.
    6109/11/18Student Attendance Report: Added Class StatusStudent Attendance Report now has Class Status as a search criteria See Class Status
    6209/11/18Class Rolls: Added Parent Last NameClass Rolls will now show the parent last name. Also, if you track attendance, the Absences/Makeups section will no longer show.
    6308/28/18Parent Portal - Added Staff NicknameThere's a new Parent Portal Setting for Show Instructor Nickname. When set to Yes, a new field appears in the Staff page called Public Nickname. When a nickname is entered, the Parent Portal shows the nickname instead of the instructor's first and last name. See Parent Portal Setting, See Staff Page, See Parent Portal
    6408/28/18Calendars - Font changed for dark backgroundsThe calendars (weekly calendar, day view, room view) now use a bold white font when the class's background color is dark. This makes it easier to read. See Calendar Example
    6508/15/18Family Address Listing: Added Email OptionYou can now email directly from the Family Address Listing report. Simply check the families to include and click the Email button at the top left of the page.
    6608/14/18New Term Legacy SkillsA new term has been added to Jackrabbit for Legacy Skills. This is to differentiate between the skills shown at the top of the student's Skills tab and the skills shown at the bottom of the page. See Students Skills Tab. The Skills label on the Class Rolls search criteria page was also updated to Legacy Skills. See Class Rolls Search Criteria
    6708/14/18Staff Portal: Added Grade Level

    Staff Portal now shows students' grade level inside the More button. The layout of the information was also updated to make it easier to read. More button with Grade Level & New Layout

    6808/07/18New Discounting & Prorating Wizard

    A wizard for discounting and prorating tuition is now available to guide you through the set-up! We also updated the tuition settings page to a simplified look. To see the wizard and the new settings page, go to Tools>Edit Settings and click on Tuition Settings. See Wizard , See Tuition Settings

    6908/07/18Email Listing Report: Added Column Search FiltersEmail Listing now has a search filter in each column to find what you need faster. See Email Listing
    7008/07/18Family Balance Summary & Contact Listing: Added Email OptionYou can now email directly from the Family Balance Summary and Contact listing reports. Simply check the families to include and click the Email button at the top left of the page. See Email Option Example
    7107/31/18New Student Attendance ReportNew Student Attendance Report is now available! This report gives visibility to the following for each student:
    *Number of classes for the date range
    *Number of absences
    *Number of attendances
    *Percentage of attendance
    *Ability to email directly from the report
    To see the new report, click on the Report option in the top menu and then click New Reports. Find the report, See search criteria, See report
    7207/17/18Weekly View/Schedule: Name Change to Weekly CalendarThe Weekly View, Weekly Schedule and Monthly Schedule names have changed to Weekly Calendar or Monthly Calendar. See Name Changes
    7306/19/18Parent Portal: Added Print Skills, Cart Financial SummaryParent Portal now has the following:
    *Print Student Skills See Print Skills
    *Financial Summary in the Cart See Cart Financial Summary
    7406/06/18Events: New Copy & Edit OptionsEvents have new copy and edit options!
    *New Copy Event Type button See Copy Event Type
    *New Copy icon inside an Event Type's Dates & Times tab See Copy Event Date
    *New options when editing an Event's Date See Edit Event Date
    7506/06/18Edit Settings>Drop-down Lists: Renamed Hide & PrivateEdit Setting's Drop-down List pages were changed to improve the Hide and Private names, so they are more meaningful to you. The new names are Hide from customers and Hide from users. See New Names
    7606/06/18Staff Portal: Change to Class Name for Private ClassesStaff Portal's Manage Classes list now shows the student name, instead of the class name, when the class max size is 1 and enrollment is also 1.
    7706/06/18Parent Portal: Added Print, Changed Category DisplayParent Portal now does the following:
    *Print Class Schedule See Print Schedule
    *Print Absences See Print Absences
    *Uses Category1-3 customized labels for filtering when enrolling See Category Filter
    7806/06/18Parent Portal: Cart ImprovementsParent Portal's Cart is updated to improve the parent experience when enrolling
    *If you don't post tuition fees in the parent portal, parents will not see the cart. Instead they'll see a confirmation of enrollment.
    *If you do post tuition fees in the parent portal, parents will see the cart. The language and workflow was made more intuitive to guide them to the next step
    See example
    7906/06/18Who's Scheduled to Be Here: Multiple ChangesWho's Schedule to Be Here report has improved with the following:
    *Category1 is multi-select
    *Instructor added as a search criteria
    *Show Student/Barcode ID added as a display setting
    *Columns added for Category1 and Student/Barcode ID
    See New Options
    8005/22/18Reports Menu: Added Report Categories, Removed Individual ReportsThe Report menu no longer shows a long list of individual reports. Instead, it shows report categories, for example Families/Students, Classes/Enrollment, etc. See Report Menu

    If you don't know the category the report you're looking for belongs to, click on Find Reports in the Report menu and use the Keyword Search field.

    You can save any report as a Favorite for quick access. Saving a report as a favorite
    8105/22/18Time Report: Added Salaried Search CriteriaTime Report has a new search option for Salaried. This includes a drop-down option for Yes, No and No Value. No Value makes it easy to find staff who's Salaried field is blank because it hasn't been set. See Time Report's Salaried Search Criteria
    8205/22/18Problem Accounts: Added Search Criteria to Several PagesSeveral pages have a new search criteria for Include Problem Accounts, with a Yes/No drop-down list. Each page is listed below with it's default setting value:
    *Email/Text Families - default is Yes
    *Email Listing Report - default is Yes
    *Lead File's Mass Archive - default is No
    *Lead File's Email Leads - default is Yes
    *See Lead File's Mass Archive Example
    8305/15/18Parent Portal: New Events Calendar IconParent Portal's Find Events page has a new View Calendar icon so parents can see events in the old calendar format. Once a parent selects an event in the calendar, it takes them back to the portal, where they click Add to Cart.
    See Find Event's View Calenard Icon
    See Event Calendar
    8405/15/18Parent Portal: Added Class Start Date OptionsThe Parent Portal's Find Classes page has a new class Start Date sort and filter option. See Start Date Sort & Filter

    The Parent Portal Settings page in your database has a new setting for Show Class Start Date. Your database is set to Yes so there's no change for parents. If you change this to No, then all start dates in the parent portal will be hidden. This also hides the new Start Date sort and filter mentioned above. See Show Class Start Date Setting
    8505/15/18Calendars: Added Class CountThe class calendars now have class count above the calendar to show how many classes exist. This appears in the Weekly View, Room View and Day View. Where are the calendars? Go to your Dashboard and look for the Calendar button towards the top center of your screen.
    Where's the Calendar?
    See Weekly View Class Count
    8605/08/18Family Search: Added Total Cards on File columnIn Family Search, when Show ePayment Fields is set to Yes, a new Total Cards on File column will display in the report results. This gives you more visibility to how many credit cards each family has saved on file. See Total Cards on File column
    8704/30/18Parent Portal: Added More Event FiltersParent Portal's Find Events has new filters for Event Type and Days of the Week. See Parent Portal Event Filters
    8804/25/18Parent Portal: Added Session and Class Start DateParent Portal's Find Classes page now has the Session and Class Start Date displayed in the class list. See Find Classes
    8904/17/18Parent Portal: Added Print TransactionsParent Portal can now print transactions from the Transaction History page. We are working on adding the ability to print from more pages and these will be announced when they are completed. See Parent Portal Print Transactions
    9004/10/18New Mobile Responsive Parent Portal is LiveWe are excited to tell you the new mobile responsive Parent Portal is live! The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.

    Recommended Procedures:
    1.Use email template #108.2 to tell parents the new Parent Portal is now live. Replace the yellow highlighted text with the following link to the parent portal: https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=xxxxxx. Make sure to replace the XXXXXX with your Org ID (found under Tools > My Account). See template 108.2
    2. Verify your Parent Portal Settings for Communication are correct
    3. Watch this video so you can see the new portal in action New Parent Portal Video

    There's nothing more for you or your families to do. Here's some more detailed information:
    *Website links to the parent portal don't need changed. The old URL automatically redirects to the new URL.
    *Mobile Inventor has been updated to work with the new version so there's nothing for you to change.
    *Printing from the parent portal is being developed and will be announced when it's finished
    *The old parent portal version is no longer accessible.
    9103/27/18New Parent Portal Coming 4/10/2018We are excited to tell you the Parent Portal is being updated on April 10th! We wanted to share the news with you so you can notify your families in advance.

    The new portal has a modern look and adjusts to a mobile-friendly view when using a smartphone or tablet. This makes it easier for your customers to register, make payments and view schedules online.

    We have created two new email templates and a new portal video to send to your families. This is the recommended procedure:
    *Use email template #108.1 to tell parents the new Parent Portal is coming April 10th.
    *Watch this video so you can see the new portal in action New Parent Portal Video
    *Verify your Parent Portal Settings for Communication are correct
    *Use email template #108.2 on April 10th to remind parents the new Parent Portal is live. The new portal video is included in this template
    There's nothing more either you or your families need to do. When the new portal goes live on April 10th, families will log in as they always have and they'll have a nice new portal experience!

    9203/08/18Student Enroll UpdateThe Student Enroll page is updated with the following:
    *The filters above the grid are changed to column searches. Each of these columns has a drop-down list of options to help you pick the right option.
    *Location added as a new column
    *Date was split into two columns
    *Time was split into two columns
    *Row numbers added
    See Student Enroll
    9302/20/18NEW Twilio Texting ServiceJackrabbit now offers Twilio as another option for sending text messages! Twilio's benefits:
    *Send more texts daily by purchasing multiple texting numbers.
    *Purchase numbers with your area code in the United States and Canada.
    *Cheaper than Plivo for US and Canada ($1/mo for each phone number and $0.0075 per text message). Price varies for other countries. Twilio Pricing Information
    Click Here for Twilio Setup Information
    9401/30/18NEW EMV Chip Card TerminalsJackrabbit now supports EMV chip credit card terminals (swipers)! If you're interested Click here for more information
    9501/30/18Updated Help CenterJackrabbit's help center has a new look! Saved help center bookmarks need to be updated to open the new help center.
    Here are a few highlights:
    *Intuitive, easy to use search
    *Easy to navigate
    *Clean, modern design
    *Fully mobile responsive
    *See New Help Center
    9601/23/18New User RolesTo communicate more effectively with you and other people at your company using Jackrabbit, we've added User Roles. When logging in, users are asked to pick the role(s) which best fit them. Roles has also been added to Manage Users & Permissions and Add/Edit Users. This doesn't change user permissions. See Login with User Roles Question
    9701/23/18Online Web Registration Settings: Page UpdatesSeveral changes made to the Online Web Registration Settings page:
    *Reorder several fields
    *Changed field Google Analytics Profile/Property ID to Google Tracking ID
    *Changed the confirmation options to be easier to understand and use
    See Online Web Registration Settings
    9801/16/18NEW QuickBooks Online IntegrationJackrabbit now integrates quickly and easily with QuickBooks Online! To see it in action, watch this video
    9901/16/18Who's Scheduled to be Here Report: New OptionsThe Who's Scheduled to be Here report has new options:
    *Added display criteria for Show Skill/Level Started
    *Added option to Sort By display criteria for Instructor, Class Start Time, Student
    *Added column for Age to the report
    *Added future enrolled students to the report
    See new options, See report
    10001/09/18New Favorite ReportsYou can now set your most frequently used reports as your Favorites! Favorite reports are easy to find by hovering over the Reports menu and clicking the new Favorite Reports option.
    How do you set reports as a Favorite?
    *Go to the Reports menu and click All Reports
    *Hover over the report name you want as a favorite
    *Click the gray heart to turn it red
    *Reports with red hearts are favorites
    *To un-favorite a report, click on the red heart to turn it gray
    Favorite reports are per user, meaning your favorites won't be set as anyone else's favorites. Favorite reports are different than the favorite search criteria you can save after you've opened a report.
    See Favorite Hearts, See Favorite Reports Section